HRIS System Admin III

The HRIS System Administrator supports administration and day-to-day troubleshooting for UKG, including UKG Pro and UKG Dimensions, with a focus on timekeeping, payroll, scheduling, and workforce management processes. This role responds to assigned tickets, partners with HR, Payroll, and IT, supports pay-period close activities, and helps maintain accurate documentation and issue resolution for business-critical HR systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to employee and manager tickets related to UKG timekeeping, scheduling, and payroll functionality.
• Troubleshoot login issues, punch and time-entry errors, schedule conflicts, and approval workflow problems.
• Assist with routine system configuration changes, including pay rules, accrual codes, and schedules, under supervision.
• Support pay-period close activities by helping identify and resolve timecard exceptions.
• Document recurring issues and contribute to an internal knowledge base.
• Escalate complex configuration or integration issues to the senior UKG leader or other appropriate subject matter expert.
• Help test system updates, patches, and new UKG releases before go-live.
• Learn and support new technology, including Workday Time Tracking, following implementation.
• Other duties as assigned.

Salary Range

• $58,000 - $75,000 salary
• Pay varies based on experience, skills, and location

QUALIFICATIONS

Education Required: Associate Degree

Education Preferred: Bachelor's Degree

Required Years/Type of Experience:

• Minimum 2 years of experience in a support role using a ticketing system
• Strong troubleshooting skills with a track record of resolving end-user issues effectively
• Basic experience writing SQL queries and stored procedure
• Basic knowledge of timekeeping and time tracking systems (e.g., UKG/Kronos/any system)
• Basic knowledge of payroll processes and understanding of HRIS processes
• Good experience in writing test cases and UAT support

Certificates/Licenses/Registrations or Professional Designations

Required: None

Preferred: Any certification that helps improve or supports system/process efficiency

Preferred Qualifications:

• Direct experience using UKG Pro or UKG Dimensions, or legacy Kronos Workforce Central.
• Familiarity with payroll cycles, FLSA basics, or labor scheduling rules.
• Experience with a ticketing tool such as ServiceNow or Jira Service Desk.
• Basic SQL knowledge.

KNOWLEDGE, SKILLS & ABILITIES

Technical / Job Knowledge: Foundational understanding of HRIS, timekeeping, scheduling, payroll support, issue triage, pay-period close, and handling sensitive employee data with discretion.

Computer / Systems Skills: Comfort using UKG Pro, UKG Dimensions, Workday Time Tracking, Microsoft Excel, Outlook, and ticketing tools. ServiceNow, Jira Service Desk, Kronos Workforce Central, ADP, and SQL are preferred or nice-to-have skills.

Communication / Leadership Skills: Strong customer service mindset; clear, patient communication; ability to collaborate with HR, Payroll, and IT; and judgment to escalate complex issues appropriately.

Other Skills: Detail-oriented, organized, curious, and comfortable learning new software systems quickly while documenting recurring issues and contributing to knowledge resources.

PHYSICAL REQUIREMENTS

Primarily desk-based work, including prolonged computer use and routine keyboarding.

Maximum lifting requirement (if applicable): N/A

WORK ENVIRONMENT & TRAVEL

Office, desk-based, or remote work environment.

Travel: Select Travel Requirement

Percentage (if applicable): N/A

Additional Work Environment Details (if applicable):

Requires regular interaction with HR, Payroll, IT, employees, and managers through ticketing tools, email, and meetings.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs