SR. BUSINESS ANALYST – WORKFORCE MANAGEMENT & HCM (Oracle)

IMPACT ON BUSINESS:

The primary responsibility of the Senior Business Analyst – Workforce Management & HCM is configuration, support, optimization, and continuous improvement of the Bealls Workforce Management and Oracle Fusion Absence Management platforms. This role ensures accurate, compliant, and efficient workforce-related processes across the enterprise by managing system configuration, integrations, data flows, release cycles, and enhancements. The Senior Business Analyst – Workforce Management & HCM directly influences payroll accuracy, labor optimization, employee experience, and operational efficiency in stores and corporate environments.

SUMMARY OF DUTIES AND RESPONSIBILITIES [Essential Functions]:

System Administration & Configuration

• Manage ongoing configuration changes, rule updates, labor model adjustments, and compliance-related improvements to optimize Legion WFM functionality for modules including but not limited to Forecasting, Scheduling, Time & Attendance, Labor Standards, and Employee Self-Service.

• Support Oracle Fusion HCM, specializing in Payroll and Absence Management.

• Maintain system parameters, calendars, pay rules, integrations, and security.

Integrations & Data Management

• Maintain and support inbound and outbound integrations between Legion WFM and Oracle Fusion HCM.

• Monitor daily data files for issues related to employee records, job changes, schedules, punches, and payroll hours.

• Troubleshoot integration failures and ensure data accuracy across all systems.

• Partner with HR, Payroll, and other Technology resources to ensure data integrity.

Operational Support, Analytics, Optimization & Process Improvement

• Timely resolving issues reported by business users in our case management tool and adhering to department KPI.

• Analyze labor data, forecasting accuracy, scheduling effectiveness, and compliance metrics.

• Support weekly payroll close and assist with role provisioning into WFM.

Testing, Release Management & Documentation

• Lead testing cycles for Legion updates and Oracle Fusion quarterly patches.

• Develop test scripts and coordinate UAT.

• Produce and maintain system documentation and SOPs.

Project & Stakeholder Management

• Lead or participate in system implementation projects and enhancements.

• Collaborate with vendors, IT teams, HR, Store Operations, Payroll, Finance, and L&D.

• Translate business needs into technical requirements.

Additional duties as assigned.

QUALIFICATIONS AND ATTRIBUTES:

• Ability to lead through strong partnerships and collaborate effectively with stakeholders at all levels of the organization.

• Strong organizational, communication, analytical, and problem-solving skills, with the ability to lead issue resolution, identify root causes, and support effective outcomes.

• Proactive, solution-oriented mindset with a strong interest in exploring AI and identifying opportunities to lead process improvements and collaborate on greater efficiency.

• Minimum of 2 years of experience supporting Workforce Management systems, including leading efforts around cloud integrations and troubleshooting system and data issues.

• Minimum of 1 year of experience supporting HCM systems; experience with Oracle Fusion Payroll or Absence is a plus.

• Knowledge of retail labor, payroll concepts, and scheduling compliance, with the ability to collaborate across teams and preferably within a multi-unit retail environment.

• Experience helping lead the configuration or implementation of Workforce Management systems, particularly Legion, is preferred.

• Experience with Oracle Fusion HCM and familiarity with SQL or other analytical tools is preferred to support analysis, collaboration, and continuous improvement.