Benefits Analyst (Workday)

As a Benefits Analyst, you will be responsible for administering all benefit and retirement programs, both union and non-union, including medical, dental, vision, flexible spending accounts, life insurance, disability, the 401(k) plan, and voluntary benefit offerings. You will serve as one of the primary points of contact for day-to-day employee benefits support and education related to health and welfare plans, effectively resolving benefit inquiries and providing guidance through enrollments, changes, and life events. You will also support the Senior Benefits Analysts by gathering data and analytics for key project initiatives.

Full Time, Remote Role

You will contribute by:

• Managing daily aspects of benefit plan enrollment, including responding to benefit and eligibility inquiries, updating systems, and resolving benefit deduction issues.
• Reviewing and making informed decisions on enrollment changes for new hires and life events within Workday by accurately reviewing and approving benefit tasks.
• Verifying the accuracy and compliance of benefit event documentation to support seamless benefit changes.
• Reviewing dependent documentation for validity and conducting outreach to employees to collect required documents to ensure timely enrollment completion.
• Maintaining the integrity of benefits enrollment data through regular audits across Workday, vendor, and payroll systems.
• Monitoring and reviewing weekly benefit events; partnering with carriers to resolve discrepancies and implement urgent updates as necessary.
• Serving as the primary point of contact for employee and manager benefit-related inquiries, providing clear and comprehensive support.
• Investigating and resolving benefit issues efficiently, while working closely with the internal HR Shared Services Center to communicate process changes and resolve complex cases.
• Developing and maintaining both internal and employee-facing documentation of current benefit workflows.
• Creating effective employee communications to enhance understanding of benefit actions and events.
• Partnering with the Benefits Analyst to ensure consistency in applying defined processes.
• Analyzing current processes and programs to identify opportunities for optimization and recommending improvements.
• Supporting successful execution of annual Open Enrollment and acquisition-related benefit election windows, including Workday testing and developing clear, accessible communications and educational resources.
• Collaborating on benefit-related projects, including those tied to mergers and acquisitions.
• Providing support to the Sr. Benefits Analyst on various initiatives.
• Independently managing benefit administration and billing for specific union groups, along with handling tasks related to retirement plans.
• Performing additional responsibilities as assigned.

We’re searching for candidates with:

• A strong foundational knowledge of health, welfare, and retirement benefit plan concepts.
• A proven track record of delivering excellent customer service with clear, professional communication.
• High attention to detail and accuracy.
• The ability to work independently and as a collaborative team member.
• Strong organizational skills, with the ability to manage multiple priorities.
• A demonstrated ability to work effectively in a fast-paced, evolving environment.
• Proficiency in computer applications, including Microsoft Word, Excel, Google Workspace, and Workday Benefits.
• Strong analytical and problem-solving skills, with the ability to handle sensitive information with confidentiality.
• A self-motivated approach, with strong critical thinking skills, independence, and a proactive mindset.
• 2-5 years of experience in benefits administration, human resources, or a related field.
• Experience with Workday Benefits is required.

Environment:

Office: Office Temperature (65F to 75F)

We offer:

• Paid training
• Weekly Pay
• Benefits (medical, dental, vision, company-matched 401k)
• PTO and Holiday Pay offered
• Career Progression Opportunities
• Employee Health & Wellness program
• Employee Discounts / Purchasing programs
• Employee Assistance Program

Qualifications

Associate Degree - General Studies, Certified Benefits Professional (CBP) - Other

Shift

1st Shift (United States of America)