Senior UKG Workforce Management Administrator (Global HR Systems)

This technical-functional IT role plays a critical role in ensuring the smooth operation, configuration, and support of the UKG Workforce Management platform. The role supports HR and Finance by administering UKG Time & Attendance systems, following best practices, and delivering project and production support. Responsibilities include system configuration, integrations, documentation, testing, and vendor coordination. The role also ensures alignment with global design principles and compliance standards.

Responsibilities

Essential Functions & Accountabilities

System Administration & Configuration

• Manage and maintain the UKG Workforce Management system, including Time & Attendance, Scheduling, and Attestation modules.

• Configure system settings, timeclock devices, and user roles based on organizational needs.

• Build, maintain, and support integrations.

• Ensure system performance, uptime, and data integrity.

Technical Support & Troubleshooting

• Provide Tier 2 support for system issues, escalating to UKG support when necessary.

• Manage support tickets consistently and efficiently.

• Monitor and resolve ServiceNow tickets related to UKG operations.

• Troubleshoot integration issues involving HCM, Payroll, and Middleware systems.

Project & Enhancement Support

• Participate in system design and implementation projects.

• Support upgrades, enhancements, and new feature rollouts.

• Collaborate with HR, Payroll, Finance, and IT teams to gather and implement business requirements.

Compliance & Documentation

• Ensure adherence to SDLC (Software Development Life Cycle) and SOX compliance protocols.

• Create and maintain technical documentation, standard operating procedures (SOPs), and audit logs.

• Support internal and external audits by providing system data and reports.

Testing & Quality Assurance

• Develop and execute test scripts for system changes and enhancements.

• Support user acceptance testing and training environments.

• Validate configuration changes before deployment.

Training & Knowledge Management

• Assist in training HR and Payroll teams on UKG system functionality.

• Stay current with UKG updates, certifications, and industry best practices.

• Share knowledge across teams to improve system adoption and usage.

Travel Requirements

• Expected travel is less than 20%.

Qualifications

Knowledge, Skills, and Abilities

• Bachelor of Science degree in a relevant field or equivalent experience.

• UKG certifications preferred.

• Human Resources and Payroll certifications are a plus.

• Project Management certifications are a plus.

• 5+ years of experience in HR, Payroll, and Time & Attendance.

• 5+ years of experience with UKG implementations and system administration.

• Experience with global implementations that support unique legal and regulatory requirements.

• Experience with HR and Payroll systems.

• Experience with ServiceNow and SDLC processes.

• Technical and functional expertise required to perform the role.

• Self-starter who is agile, adaptable, and able to prioritize changing business needs.

• Detail-oriented, organized, and focused.

• Ability to manage deliverables and meet committed timelines with minimal supervision.

• Intellectually curious and committed to continuous learning.

• Expertise in UKG Time & Attendance, Scheduling, and Attestation configuration.

• Experience configuring timeclock devices.

• Expertise in UKG WFM interface management, Person Import, Payroll Export, and CRT management.

• Experience creating Hyperfinds, Data Views, and reports.

• Experience integrating UKG with HCM, Middleware, and Payroll systems.

• Strong business analysis and problem-solving skills.

• Ability to translate functional requirements into technical solutions.

• Excellent communication, documentation, and time management skills.

• Experience with global system implementations and SOX compliance.

• Proficiency in Microsoft Office.

Work Environment

• Sedentary to light physical effort required to perform the role.

• Extensive interaction with employees, business partners, and external vendors.

• Availability for off-hour meetings and occasional weekend work during critical system activities.