HRIS (UKG) Analyst
Dessert Holdings
About the role
Work four days in the office and one day remotely, supporting UKG Pro HCM/Payroll and UKG Pro WFM across U.S. and Canadian operations. You’ll handle Tier 2 and 3 tickets, configure pay and work rules, accruals, overtime, breaks, shift differentials, and InTouch DX timeclocks, and investigate payroll and timekeeping issues. The role needs 3+ years administering both UKG platforms, with occasional travel of up to 5%.
Dessert Holdings is for an HRIS (UKG) Analyst to join our corporate team in St. Paul, MN as we continue our exciting growth journey. Reporting directly to the HRIS Manager, the HRIS Analyst serves as a core technical subject matter expert across our UKG Pro (HCM/Payroll) and UKG Pro Workforce Management (WFM) ecosystem. With a hybrid schedule (4 days in-office, 1 day remote), this role is primarily responsible for the technical administration, configuration, data integrity, and ticket-based support of core HCM, timekeeping, and payroll rules across our US and Canadian operations.
The ideal candidate possesses deep, hands-on experience in Pro HCM Business processes, WFM Pay rules, Accrual Building Block Policies, and Timeclock/Device Configurations, paired with a strong focus on data accuracy and end-user support.
KEY RESPONSIBILTIES
Manage and resolve Tier 2/Tier 3 HRIS incidents, service requests, and timekeeping issues through ServiceNow while meeting established SLAs.
Configure, maintain, and troubleshoot UKG Workforce Management (WFM) pay rules, work rules, overtime calculations, shift differentials, rounding, and meal/rest break policies.
Administer accrual programs, including PTO, sick leave, holiday, and leave policies across U.S. and Canadian jurisdictions.
Support UKG timekeeping hardware and software, including InTouch DX timeclocks, device configurations, and biometric settings.
Conduct system audits and data validation to ensure compliance with wage and labor regulations and maintain data integrity.
Investigate and resolve complex payroll, timekeeping, and HR data discrepancies through root-cause analysis and corrective action planning.
Partner with HR, Payroll, Finance, and external vendors to address system issues, optimize processes, and implement best practices.
Drive continuous improvement through workflow automation, system enhancements, release testing, upgrade support, and user training/documentation.
QUALIFICATIONS
Bachelor’s degree in HR, Information Systems, Business Administration, or equivalent practical experience
3+ years of hands-on technical/functional experience administering both UKG Pro (Core HR/Payroll) and UKG Pro WFM (Dimensions/Kronos)
Demonstrated direct experience configuring Payrules, Work Rules, Accruals, and InTouch timeclock devices within UKG WFM
Proven track record conducting system data audits and maintaining high levels of data accuracy across UKG platforms
Prior experience with both U.S. and Canadian workforce operations is preferred
Prior experience with multi-site operations, manufacturing, CPG, healthcare, or retail environments preferred
Basic understanding of SQL queries or WFM Reports preferred
Ability to travel on occasion if needed, no more than 5%