HRIS Business Operations Manager

Dudek is looking for a Business Operations Manager (HRIS) to provide leadership and strategic oversight for Dudek’s HR technology ecosystem, with primary responsibility for Dayforce HCM and the systems, data, integrations, and processes that support the employee lifecycle. This role will ensure HR technology is reliable, secure, well governed, scalable, and aligned with Dudek’s evolving business and workforce needs.

Working closely with Human Resources, Finance, Payroll, Benefits, IT, and other key stakeholders, the Business Operations Manager (HRIS) will serve as a critical connector between business processes and technology. The role will lead HRIS strategy and optimization, data and integration governance, system implementations and enhancements, and cross functional initiatives involving interconnected HR, ERP, financial, and enterprise systems.

The Business Operations Manager (HRIS) will also lead the HRIS team and support model, establish strong system governance and controls, and help Dudek maximize the value of its HR technology investments while supporting an effective employee and manager experience.

Candidates must be available to work during Pacific Time business hours (8:00 a.m. to 5:00 p.m. PT).

Duties and Responsibilities

HRIS Strategy & Platform Leadership

• Leads the administration, configuration, optimization, and ongoing evolution of Dayforce HCM and Dudek’s broader HR technology ecosystem.
• Develops and maintains an HRIS roadmap aligned with HR priorities, enterprise technology initiatives, business growth, and evolving operational needs.
• Evaluates opportunities to simplify, automate, and improve HR processes through technology while balancing business requirements, user experience, system capabilities, risk, and long-term scalability.
• Maintains a strong understanding of HR technology trends, platform capabilities, and vendor roadmaps and recommends opportunities to improve Dudek’s HR technology environment.
• Establishes standards and governance for HR system configuration, enhancements, testing, releases, documentation, and change management.

Enterprise Systems & Integration Leadership

• Serves as the HRIS functional lead for major enterprise technology transformations, representing HR systems, employee data, integrations, controls, and workforce process requirements in cross-functional design and implementation decisions.
• Serves as a key HRIS partner in the design, implementation, and ongoing optimization of integrations between Dayforce, Deltek Vantagepoint, iCIMS, and other enterprise platforms.
• Partners closely with Finance and other business leaders on ERP initiatives involving employee, organizational, labor, payroll, time, project, or other shared data and processes.
• Collaborates with IT, Information Security, system owners, vendors, and implementation partners to establish effective integration architecture, data flows, system dependencies, controls, and support models.
• Leads HRIS participation in enterprise system implementations, upgrades, integrations, testing, data conversions, and other major technology initiatives.
• Identifies and resolves complex cross-system issues, including determining root cause, coordinating stakeholders, and driving solutions through completion.
• Assesses downstream impacts of system and process changes to help ensure changes made in one platform do not adversely affect interconnected systems or business processes.

Data Governance, Security & Controls

• Oversees the integrity, consistency, and appropriate use of HR and employee data across HR systems and system integrations.
• Establishes and maintains HRIS data governance practices, including data ownership, definitions, validation, reconciliation, and documentation, in alignment with the governance and control standards established by IT.
• Administers HR system access, role-based security, and data protection practices in accordance with the security standards and controls established by IT and Information Security.
• Partners with IT and Information Security to support audits, access reviews, compliance activities, and other control requirements related to HR systems and employee data.
• Maintains documentation of system configurations, integrations, data flows, procedures, control activities, and key system decisions.
• Monitors system and integration performance and proactively addresses risks that could affect data integrity, payroll, financial reporting, employee processes, or business operations.

HR Technology Operations & Support

• Leads HR technology support through Dudek’s Business Operations service model, ensuring requests and issues are effectively prioritized, routed, resolved, and communicated.
• Builds and manages the HRIS support structure in Freshservice, including intake, categorization, forms, workflows, service levels, escalation paths, and knowledge resources.
• Supports iCIMS (Applicant Tracking System) and other people-related technology, including system administration, integrations, configuration, and ongoing optimization as appropriate.
• Leads the HR Service Family workspace design and adoption.
• Partners with Human Resources, Payroll, Benefits, Finance, and other stakeholders to translate business and process needs into sustainable system solutions.
• Establishes processes for identifying recurring issues, analyzing root causes, and implementing longer-term solutions rather than relying on manual workarounds.
• Develops and maintains HRIS documentation, procedures, knowledge resources, and training materials that support users and promote consistent system practices.

Projects, Optimization & Change

• Leads and participates in complex HRIS and cross-functional technology projects from requirements gathering and solution design through testing, implementation, stabilization, and ongoing support.
• Establishes project plans, priorities, requirements, testing strategies, risks, dependencies, and stakeholder responsibilities for HR technology initiatives.
• Coordinates user acceptance testing and validates that solutions meet business requirements before implementation.
• Partners with stakeholders to support effective communication, training, rollout, and adoption of new systems, enhancements, and processes.
• Balances immediate operational needs with long-term system architecture and business objectives when evaluating solutions and priorities.

Reporting & Analytics

• Partners with HR and business leaders to improve access to accurate, meaningful, and appropriately governed workforce information.
• Oversees HRIS reporting capabilities, data extracts, interfaces, and recurring reporting processes.
• Supports the development of reporting and analytics solutions that improve workforce planning, decision-making, operational visibility, and data consistency.
• Helps establish common workforce data definitions and sources of truth across HR, Finance, and other functions.

Vendor & Partner Management

• Serves as a key point of contact for HR technology vendors and implementation partners.
• Manages vendor escalations, system issues, enhancement discussions, release planning, and technical coordination as appropriate.
• Evaluates vendor capabilities and proposed solutions to ensure they align with Dudek’s requirements, security expectations, technology environment, and long-term strategy.

Team Leadership

• Leads, develops, and supports HRIS team members, including Business Operations Analysts (HRIS) and other assigned resources, and manages onboarding and the support queue.
• Establishes priorities and distributes work across system administration, projects, enhancements, reporting, integrations, and user support.
• Builds team capability through coaching, documentation, cross-training, and knowledge transfer to reduce key-person dependencies and strengthen service continuity.
• Promotes a collaborative, service-oriented approach while establishing clear accountability for system quality, responsiveness, and results.

Minimum Qualifications

• Experience: 10+ years of progressively responsible experience in HRIS, HR technology, enterprise systems, or related systems roles, including recent experience with Dayforce or a comparable enterprise HCM platform (e.g., UKG, Oracle, Workday, SAP)
• Demonstrated experience leading complex system implementations, integrations, enhancements, or transformation initiatives involving multiple business functions.
• Experience working with integrations between HR, payroll, ERP, financial, recruiting, or other enterprise systems.
• Strong understanding of HR data governance, system security, role-based access, integrations, testing, change management, and system controls.
• Demonstrated ability to translate complex business requirements into effective, scalable system solutions.
• Demonstrated experience working with technical and nontechnical stakeholders and communicating complex system concepts in clear business terms.
• Experience leading or developing HRIS professionals and managing competing operational and project priorities.
• Ability to work Pacific Time Zone business hours is required.
• Education: Bachelor’s degree in Human Resources, Information Systems, Business, Technology, or a related field, or equivalent combination of education and experience.
• Demonstrated ability to work independently and partner effectively across departments in remote, hybrid, and office environments while maintaining productivity, accountability, and responsiveness.

Preferred Qualifications

• Experience with Dayforce HCM, Deltek Vantagepoint, iCIMS, Freshservice, or comparable platforms.
• Experience supporting HRIS/ERP integrations or enterprise technology transformation initiatives.
• Experience partnering with Finance, IT, Information Security, Payroll, and Human Resources in a complex system environment.
• Experience with system governance, data governance, audit controls, integration management, and vendor management.
• Certification(s): SHRM-CP, SHRM-SCP, HRIP, Dayforce, project management, or other relevant HR, technology, or systems certification.

Compensation: $135,000-$150,000 annually*

*Final agreed-upon compensation will be based on a variety of factors including, but not limited to, an individual’s related experience, education, certifications, skills, and work location. Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.

Working Conditions

• This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of the job. This job requires the following:

• Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
• Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
• Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.