Operations Specialist (ADP)

The Operations Specialist supports company HR administration, workplace operations, employee experience and engagement functions to ensure efficient internal processes and positive employee experience. This role serves as a central point of coordination across departments with support of benefits administration, onboarding, compliance, and data management.

Job Duties

Employment Lifecycle & Benefits

• Coordinate the employment lifecycle, including onboarding, orientation, status changes, and offboarding.
• Administer employee benefits, including enrollments, life event changes, and open enrollment support.
• Collaborate closely with the finance team, communicating payroll data updates, validating payroll deductions and notification of employee changes.

HRIS, Compliance & Verification

• Maintain accurate, secure, and up-to-date employee records in the HRIS (ADP WorkforceNow).
• Support compliance efforts, including required postings, record retention, audits, training assignments, audit support, and handbook and policy revisions.
• Process employment verification requests promptly and in line with privacy requirements.
• Coordinate background checks with vendors and track results through completion.

Employee Engagement & Recognition

• Plan and support employee engagement activities and events.
• Administer rewards and recognition programs, including milestones and achievement recognition, birthdays, and other notable events.

Corporate Communications

• Draft and distribute company-wide announcements, policy updates, and internal communications.
• Ensure information shared with employees is timely, accurate, and easy to access.
• Respond to general employee inquiries and requests, acting as the first line of support.

Process Development & Improvement

• Identify gaps in current processes and develop, document, and implement improvements.
• Provide ad-hoc project support as needed.

Required Qualifications

• 5+ years of experience in HR administration, Operations, or a related support function.
• Working knowledge of benefits administration, onboarding, and core HR processes.
• Hands-on experience with ADP WorkforceNow and a high level of data accuracy.
• Familiarity with employment compliance basics, such as I-9s, record retention, and confidentiality requirements.
• Comfortable knowledge of Microsoft Office Suite.
• Understanding process flows and process optimization.
• Excellent written and verbal communication skills.
• Sound judgment and discretion when handling confidential employee information.
• Ability to identify urgency and prioritize work accordingly.
• On-site: 3-5 days and Remote: 1-2 days

Nice to Have Qualifications

• Bachelor's or Associate’s degree in a related field is preferred; an equivalent. combination of education and relevant experience will be considered.
• Experience with background check platforms and employment verification vendors.
• Familiarity with work order or ticketing systems.
• Experience supporting employee engagement or recognition programs.
• Familiarity with SharePoint, Visio, or Atlassian products (Jira, Confluence).
• HR certification (e.g., aPHR, SHRM-CP, PHR) or progress toward one.
• Experience in a fast-paced or growing organization.

At Edgesource, we understand that our employees are our greatest asset, and as such we offer a wide array of benefits to support the well-being of our staff to include:

• Flexible PTO Policy + 11 Paid Holidays
• Flexible Work Schedules (Remote / Hybrid)
• Medical / Dental / Vision / Flexible Spending Account (FSA)
• 401k Plan with Match
• Tuition & Professional Development Support
• Commuter Benefits
• Bonus & Employee Referral Programs
• Career Growth Opportunities