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Workday AMS Leader - Senior Director

Huron$210k-$260k / yr

United StatesRemote

About the role

TL;DR

Lead Huron’s Workday Application Managed Services business, directing delivery for more than 50 clients and over 140 consultants handling 1,400+ cases each year. Own service quality, post-production enhancements, release management, sales growth, pricing, renewals, staffing, and team development. You will also shape the AMS operating model and lead work in AI, automation, delivery efficiency, and margin improvement.

The Workday AMS Leader sets the strategic, operational, and delivery direction for Huron's Workday Application Managed Services (AMS) business. It spans client delivery and service quality, revenue growth, people leadership, offering development, optimization, and continuous improvement of the AMS operating model. It also oversees the operational systems, reporting, and AMS specific processes.

Core responsibilities:

  1. Workday AMS business and delivery leadership

    • Leads Huron's Workday Application Managed Services offering end to end. Directs teams supporting more than 50 clients across higher education, research, nonprofit, healthcare, manufacturing, investment, and professional services organizations.

    • Sets the standard for quality delivery across clients and employees.

  2. Post-production Workday services

    • Ensures delivery of more than 1400 cases annually and more than 140 consultants contributing

    • Oversees post-production enhancements, release management, functional and technical issue resolution, and application optimization.

  3. Growth, sales, and offering development

    • Drives business development, AMS pursuits, cross-selling, and revenue growth.

    • Advances statements of work, pricing structures, scope assumptions, renewals, and AMS offering development.

  4. People leadership

    • Builds people and leadership capability through coaching, team development, and leadership by example.

    • Manages AMS staffing, skills, capacity and recruiting with client and portfolio needs.

  5. Strategic initiatives and operational improvement

    • Oversees the operational systems, reporting, and AMS specific processes that cross multiple tools/applications including ServiceNow, UET, Salesforce, and Workday.

    • Continuously refines the AMS methodology, operating model, and scalable delivery practices.

    • Leads strategic initiatives in AI enablement, automation, delivery efficiency, and margin improvement.

The estimated base salary range for this job is $210,000 - $260,000 (USD). The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $273,000 - $338,000 (USD). The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

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