Manager, HRIS (Successfactors + UKG)

About the Team:

Our People Technology & Analytics Team is part of our HR Operations Team, responsible for data integrity, security, system testing, report writing and adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro. In partnership with the Global People Technology team, this role is responsible for evaluating, designing and implementing procedures to ensure HR data is accurate and reportable, enabling strategic business outcomes.

This role will be responsible for serving as a subject matter expert (SME) for several solution platforms supporting the overall HR and business strategy, including but not limited to SuccessFactors and UKG. Whilst this role will not be responsible for technical configurations of our global platforms, they will partner closely with our global technical teams on process improvement, technical capabilities, gap analysis and opportunities to enhance/redesign current ways of working and functionality.

The People Technology & Analytics will act as a business partner on system compliance in coordination with local regulations and serves as a technical advisor to key stakeholders including but not limited to HR - Performance & Reward, Payroll, HR Business Partners and People Experience.

Your Role as a Manager, HRIS:

• Directs and oversees the day-to-day technical operations of Human Resource systems (SuccessFactors, UltiPro, etc) for Pandora North America

• Develops and mentors team members in the performance of their duties, establishing work priorities, cross training, building capabilities and in achieving management objectives

• Ensures data integrity, security, adherence to the Pandora North America corporate structure in SuccessFactors and UltiPro

• Manages and generates reports/queries, which includes writing, maintaining, and supporting a variety of ad-hoc and routine reports utilizing Cognos Analytics, SuccessFactors reporting and MS Excel. Helps maintain data integrity in systems by running queries and analyzing data.

• Partners with the Global People Technology team overseeing related projects and process improvement initiatives to maximize our systems capabilities through automation and efficiency.

• Designs and implements procedures to ensure HR data is accurate and reportable. Performs system maintenance, which includes reviewing, testing and implementation of upgrades, and documenting/training business on new functionality.

• Advises business partners on system compliance in coordination with local regulations

• Strategically provides continuous improvements to the HR Data processes by analyzing new functionality for maximum use and relevance for Pandora North America

• Partners with key stakeholders to develop and implement technology solutions to meet the day-to-day needs of the business. Identifies and understands complex system issues, recommends solutions, and takes the appropriate course of action to best support the business.

• Manages and participates in internal and external audit requests

• Manages the development and administration of vendor data integrations

• Maintains Human Resources information confidentiality

• Clean, transform, and validate system data to ensure accuracy, consistency, and integrity across all HR data sets.

• Use quantitative analysis techniques to identify trends, correlations, and insights related to HR metrics and KPIs.

• Conduct statistical analyses and predictive modeling to support HR initiatives and identify emerging risks or opportunities

• Provide data-driven insights and recommendations to support strategic decision-making and guide HR programs.

Craft your career with us if you have:

• Bachelor's degree in technical discipline is preferred

• 8+ years’ experience in HRIS administration and configuration with 4+ years of people management preferred.

• Strong communication skills with the ability to influence and persuade stakeholders

• Ability to manage multiple projects in highly matrixed organizations, often with competing priorities.

• Previous experience with payroll systems preferably Ultimate Kronos Group (UKG) – UltiPro

• Previous experience with Workforce Management Systems preferably Ceridian Day Force

• Previous experience with SAP SuccessFactors with a strong technical capability on system functionality

• Demonstrate strong troubleshooting, analytical and technical ability.

• Excellent attention to detail

• Strong analytical capability

• Strong understanding of HR processes, metrics, KPIs, and their application in workforce insights.

• Proficiency with data analysis tools and languages, such as Excel, SQL, Python, or R.

• Experience using data visualization platforms like Power BI, Tableau, or similar tools to build dashboards and reports.

• Familiarity with HRIS systems, including understanding of data structures, data extraction, and data governance concepts.

• Ability to diagnose and resolve data integration issues, such as mismatches, missing fields, or failed data syncs (in partnership with HRIS/IT).

Benefits & Perks

At Pandora, we dare to invest in our people, care for their well-being, support their growth, and empower them to thrive both personally and professionally. Our comprehensive rewards package includes competitive pay, health and wellness benefits, retirement savings, learning and development opportunities, employee discounts, and paid time off. Visit our Crafted with Care Site to explore the full range of benefits available to our employees.

New York Salary: $131,000 - $162,000 commensurate on experience