HRIS Operations & Support Specialist (SuccessFactors)

WHAT YOU WILL DO

Join our Global HRIS team and help optimize and support our global SuccessFactors landscape, driving a great digital employee experience through system support, continuous improvement and project delivery. This role offers excellent exposure to global HR technology initiatives and provides opportunities to further develop expertise in SuccessFactors, HR systems and digital HR transformation.

About the HRIS Operations & Support Specialist role:

As our HRIS Operations & Support Specialist you will be reporting to the Group HRIS Lead and will be working closely with 6 other multidiscipline team members in an international setting. We are on a journey to continuously enhance the digital employee experience by leveraging technology solutions that drive efficiency, improve processes and create value for the business.

During your day to day work, you will connect with people from various departments across geographies who all work for the same goal of continuously improving our HR systems, modules and different toolsets. A solution driven approach with longer term effect, a supporting mindset, the ability to translate technical functionalities in a common understandable context and sense of humor are important for this role.

Core Responsibilities:

• Provide functional support for SuccessFactors and related HR systems, including troubleshooting, issue resolution and coordination with Global IT where required.
• Identify and drive opportunities to improve system functionality, streamline processes and reduce recurring issues.
• Maintain HRIS processes, procedures and support documentation.
• Participate in HRIS projects and system enhancements, including testing, implementation and user support.
• Support the development of reports, dashboards and analytics within SuccessFactors.

What Success Looks Like:

• HRIS users receive timely, accurate and effective support, resulting in a positive user experience.
• Data quality and system integrity are maintained to a high standard.
• Process improvements and system enhancements reduce manual effort and recurring issues.
• HR technology initiatives are delivered successfully and adopted effectively by end users.
• Reporting and analytics provide reliable insights to support business decision-making.

OUR PERFECT CANDIDATE

Desired Skills & Experience:

• Bachelor’s degree in HR, Information Systems, or related field.
• 2-3 years of experience working with HR systems, HR technology or related IT applications.
• Prior HRIS/HR Technology Experience with any of the following SAP SuccessFactors modules (we currently use Employee Central, Recruiting, Reporting, Succession, Compensation and Goals/Performance).
• Ability to explain technical topics to non- technical users.
• Strong customer service and listening skills.
• Understanding of HR processes across the employee lifecycle.
• Demonstrated ability to identify gaps, improvement opportunities and bring them to realization.
• Experience with ticketing/service management tools.
• Exceptional analytical skill, process-oriented mindset.
• Ability to maintain and handle highly confidential information.
• Ability to work independently and willingness to take ownership, research solutions and complete tasks.

WE OFFER

A great place to work with plenty of room for personal development, learning and international collaboration. You will be part of a supportive and hands-on team that values empowerment, ownership, innovation and fun. We work and grow as ONE team!

Next to this you can count on the following:

• Excellent remuneration package
• Bonus opportunity
• Personal development opportunities
• Work at a dynamic international company with leading global brands
• A family-oriented culture where we care about our people
• Hybrid working: partly in the office and from home