Analyst, Workday Experience

The Analyst, Workday is responsible for supporting the Director HR Technology and cross-functional leads by serving as a technical/functional resource for supporting the Workday platform (Human Capital Management, Payroll, Benefits, Absence, Recruiting, Talent, Advanced Compensation, and Time Tracking); responsible for, configuration and administration, and ensuring compliance with established system process standards and documentation.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Toronto, ON.

What You'll Do:

• Act as technical support for advanced Workday report writing
• Analyze and troubleshoot Workday related issues through the application of root-cause analysis and resolve as necessary. Provide support to internal users.
• Assist with testing new business processes, system modifications, and updates.
• Collaborate and support functional leads with escalated support issues.
• Monitor and track progress on Workday support requests
• Identify opportunities to streamline and automate work where practical (and/or improve performance, reduce risk, etc.).
• Create and maintain detailed testing documentation and training materials
• Participate in HR special projects.

What You Bring:

• 1+ years of hands-on experience supporting, configuring, or administering Workday HCM.
• Bachelor’s degree or relevant certification in Human Resources, Information Systems, Business, or a related field.
• Strong knowledge of Workday HCM configuration, business processes, and security, with experience in at least one additional module: Benefits, Payroll, Recruiting, Advanced Compensation, or Talent.
• Solid understanding of HR functions, processes, and systems, with the ability to identify opportunities for improvement.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to resolve complex system and process issues.
• Experience gathering business requirements, conducting gap analyses, mapping processes, and documenting system enhancements.
• Familiarity with SQL and relational databases.
• Excellent communication, organizational, and collaboration skills, with strong attention to detail and the ability to manage multiple priorities.
• Proactive, adaptable, and eager to learn, with the ability to thrive in a fast-paced, collaborative environment.

This posting is for a position that will become vacant on or around January 1, 2027. For candidates based in Ontario, the expected salary range is: $65,000 -$80,000 CAD. Base salary for this position may vary based on relevant factors such as experience, education, location, and skills.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.