HR Systems Analyst (SuccessFactors)

Reporting to the Director HR System and Services, the HR Systems Analyst is responsible for the system and content administration of the HRMS Platform to meet The Michaels Organizations business needs. This role involves managing and supporting the SuccessFactors environment daily. As a subject matter expert, the HR System Analyst collaborates with HR team members, HR Operations, and key business partners to optimize the system, provide recommendations for improvements, manage and analyze data, facilitate workflow, improve efficiency, troubleshoot, and enhance the platform to meet operational needs.

Responsibilities

• Administer and support the HRMS Platform, including various modules: Employee Central, Role-Based Provisioning, Goals and Performance, Calibration, Career Development Planning, Succession, Onboarding, LMS, and Reporting.

• Understand, configure, and optimize Employee Central, including metadata framework, object definitions, business rules, workflows, portlet/tile details, and replication.

• Ensure compliance with best practices in systemic processes, data governance, and security protocols.

• Oversee day-to-day system operations, special projects, and bi-annual releases.

• Conduct thorough testing of system changes in Preview/Test and Production environments.

• Manage and support integrations with third-party vendor solutions.

• Serve as the primary contact between users, the HRMS, and other internal systems.

• Implement HRMS modules through scoping, planning, process design, configuration, testing, deployment, and post-go-live support.

• Collaborate with key business partners to recommend and implement business process and system improvements.

• Support organizational communication and change management efforts related to system changes, including documentation, reporting assistance, and end-user orientation.

• Perform root cause analysis for system problems, including solutions and recommendations.

• Ensure HRIS data quality and integrity by implementing necessary point-of-entry validations and workflow checkpoints.

Qualifications

Required Experience:

• Minimum 5 years’ experience implementing, using and supporting HR systems, including at least 3 years’ experience in HRMS administration/system management in a corporate environment.

• Experience administrating/managing multiple HRMS modules required.

Required Education/Training:

• Bachelor's degree in Computer Sciences or Human Resources field, or equivalent experience required.

• Holds current Certification(s) in HRMS Foundations and module Administration

Required Skills and Abilities:

• Experience with HRMS Solution/Service Implementation practices and processes.

• Proficient in systems implementation skills including requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, and post-deployment support.

• Strong understanding of HRMS Organization Management & Personnel Administration (OM & PA) including the Hire-to-Retire business process overall.

• Experienced with Role-based permissions, MDF, and Business Configuration UI.

• Deep understanding of integrations and interoperability between all HRMS modules.

• Working understanding of HRIS reporting and payroll.

• Ability to facilitate and lead complex discussions in mixed technical and business team environments.

• Excellent interviewing skills to gather business/functional requirements from users and technical staff, applying system and business acumen to verify business needs.

• Strong critical thinking and planning skills.

• Excellent written and verbal communication skills to clearly present complex information to business stakeholders.

• Outstanding customer service skills with the ability to analyze needs and act on stakeholder feedback.

• Self-directed with the ability to work independently and find/develop solutions for business requirements.

• Thrive in a fast-paced environment with minimal supervision, working with both in-person and virtual teams.

• Experience with PMO & Agile methodologies.

• Know and follow departmental and company policies and procedures, and communicate effectively to foster a positive work environment.

• Collaborate with colleagues, offer suggestions, accept feedback, resolve problems, and maintain productivity with organizational strategies in mind.

• Expand your subject matter expertise and adapt to the evolving technical ecosystem.

• Ensure deadline adherence by working efficiently, sharing information, delegating tasks, and following up effectively.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

Salary Range

$80,000-$100,000 Annually