Shared Services Specialist (Workday)

Shared Services Specialist provide support for the Workday or other related systems and business processes at the University of Wisconsin System Service Operations. This recruitment is seeking to fill four Shared Services Specialist positions that are considered fixed-term terminal and have an expected job end date at least 1 year from date of hire. These Shared Services Specialist will support the following areas:

• HR Services (two vacancies): This functional team focuses on tasks related to the HR areas. Tasks include, but are not limited to, HR business process management including troubleshooting, correction and uploading, recruitment assistance, performance management support, flexible work arrangement support, criminal background check, general reference check and misconduct reference check program management and other duties in support of HR business process management and HR projects.
• Payroll Services (one vacancy): This functional team focuses on tasks related to Time Administration, Leave, and Payroll. Tasks include, but are not limited to, working with employees and supervisors to enter and approve time, helping employees understand their leave benefits, check corrections, and performing other entry in support of payroll processing.
• Benefits Services (one vacancy): This functional team focuses on tasks related to benefits processing and administration. Tasks include, but are not limited to, reviewing and entering benefits enrollments, working with Employee Trust Funds (ETF) on employee benefits issues and corrections, reviewing and verifying benefits eligibility, running audit reports to identify and resolve discrepancies, maintaining current benefit records and changes, and performing other duties in support of accurate and timely benefits processing.

Work Location

The office location is located at 660 West Washington, Madison, WI. An in-office requirement is expected three (3) days per week, and two days may be worked off-site/remote. Telecommuting agreements are subject to change at any time.

Key Job Responsibilities

Technology process support of Workday and related operations, focused on HR, Benefits or Payroll services.

• Support multiple employee lifecycle processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
• Analyze and perform complex entries and corrections within Workday and related systems.
• Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
• Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
• Participate in development of testing, training, and reporting requirements.
• Create, organize, review and update training materials and business process documentation.
• Understand processes related to the position's specified area of expertise.
• Manage records associated with tasks and adhere to appropriate records retention policies.
• Provide end user support for more complex business processes and technology needs.
• Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
• Courteously interact with and assist customers to troubleshoot problems and obtain information from the end user.
• Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
• Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.

Miscellaneous

• Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
• Maintain professional job skills.
• Attend and participate in organization and unit meetings.
• Perform other assignments as directed by supervisor.

Compensation

The Shared Services Specialist is a full-time, salaried (exempt), fixed term-terminal (one year) academic staff, position. Well-qualified candidates can expect a starting annual salary within a range of $52,500. - $60,000. commensurate with the candidate’s education, related experience, and qualifications.

Required Qualifications

• Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business, or Human Resources (e.g. payroll processing, benefits enrollment processing, auditing, employee lifecycle processing within a HRIS and/or ERP system, recruiting using applicant tracking system, etc.) by the date of hire.

Preferred Qualifications

• Human Resources experience including benefits, payroll, time, leave administration, recruitment, onboarding, compensation and/or performance management, etc.
• Experience providing customer support to end users
• Experience using and providing assistance to users in Workday
• Strong analytical, problem-solving and judgement skills
• Intermediate Excel experience
• Experience working in a public sector or university setting

Benefits Information

Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees or University Staff. Please see this link for total compensation information: Universities of Wisconsin Health & Retirement Contributions Estimator to provide you with total compensation information.