Manager, Enterprise Applications - Human Capital Management (UKG)

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

Provides business-application leadership, functional governance, and operational management for Augusta Health's Human Capital Management environment, including payroll, human resources, timekeeping, scheduling, benefits, compensation, workforce data, reporting, and related business processes. Serves as the accountable business-application owner for UKG and successor HCM platforms and leads the application team supporting functional configuration, workflow design, reporting, application security, controls, adoption, and optimization. Operates through a standing HCM governance model with Finance/Payroll and Human Resources leadership serving as executive functional partners in prioritization, design, readiness, and issue escalation.

Essential Job Duties

• HCM Platform Leadership and Governance

  • Own functional performance and business-application accountability for UKG and related HCM platforms.

  • Facilitate the HCM governance process and establish transparent prioritization for enhancements, configuration changes, releases, vendor activities, and unresolved cross-functional decisions.

  • Lead the HCM application team and serve as the escalation point for complex configuration, workflow, reporting, data, and application-support issues.

• HR, Payroll, Finance, and Operational Partnership

  • Partner with Payroll, Human Resources, Finance, Nursing, and operational leaders to translate requirements into controlled, supportable solutions.

  • Establish shared readiness, decision, and escalation processes with designated Finance/Payroll and Human Resources functional leaders.

  • Coordinate business requirements with Information Technology for interfaces, integrations, identity and access management, cybersecurity, and technical support.

• Functional Configuration, Security, and Controls

  • Govern functional configuration, business rules, workflows, application roles, segregation of duties, reporting definitions, and data integrity.

  • Ensure payroll-critical and HR-critical processes, reports, configuration changes, and data outputs are tested, validated, reconciled, documented, and supported.

  • Oversee HCM upgrades, patches, configuration changes, release testing, change control, and post-release validation.

  • Ensure regular audits of HCM data, access, and configuration support payroll accuracy, privacy, security, and control requirements.

• Portfolio, Position Control, Analytics, and Optimization

  • Maintain an inventory of HCM-related applications, third-party services, functional dependencies, contracts, business owners, and documentation; recommend consolidation opportunities.

  • Lead position-control strategy and governance, including position structures, job architecture, organizational and supervisory hierarchies, attributes, and reporting.

  • Oversee workforce analytics and executive reporting for payroll accuracy, overtime, agency utilization, vacancies, turnover, labor trends, and position control.

  • Partner with leaders to standardize policies, pay practices, scheduling rules, approval workflows, data definitions, and business processes before automation or system redesign.

• Team, Vendor, and Change Leadership

  • Hire, coach, develop, and evaluate team members and build cross-training and succession coverage.

  • Manage application vendors, licensing, contracts, budgets, and managed-service relationships.

  • Lead stakeholder readiness, communications, training, adoption measurement, and realization of expected operational benefits.

Required Qualifications

• Education: Bachelor’s degree in information systems, computer science, business, human resources, healthcare informatics, or related field.

• Licensure/Certification: None

• Experience:

  • Eight or more years of progressive enterprise business-application experience.

  • Five or more years supporting HCM, payroll, timekeeping, scheduling, human resources, benefits, compensation, or related platforms.

  • Two or more years leading application or functional teams.

• Driver’s License: N/A

• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Education: Master’s degree in a related discipline

• Licensure/Certification:

  • UKG or comparable HCM/workforce platform certification.

  • ITIL, PMP, or similar certification.

• Experience:

  • Healthcare and UKG experience.

  • Payroll-cycle support, payroll controls, testing, reconciliations, or payroll-system implementation.

  • Vendor oversight and post-go-live optimization experience.

• Prior experience in a hospital, healthcare system, or related service-oriented environment

• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

Competencies, Knowledge, Skills and Abilities

• Leadership and functional governance

• Decision-making and problem-solving

• Cross-functional collaboration

• Vendor and application portfolio management

• Change management and adoption

• Financial and workforce acumen

• Application security, controls, and data governance

• Executive communication

Compensation

Pay or shift range: $98,488 USD to $165,859.20 USD

The pay range reflects the current compensation range for this position at the time of posting. Individual offers are determined based on directly related experience, skills, education, internal equity, and other job-related factors. Not all candidates will qualify for the upper end of the posted range.