People Operations Coordinator (UKG)
Team JCK$25-$25 / hr
About the role
Work onsite in Eugene for 36 hours a week, Monday through Thursday from 8 a.m. to 5 p.m. and Friday mornings, with every Friday afternoon off. Support benefits administration and HRIS work in UKG, including employee records, enrollments, ACA tracking, COBRA documentation, reconciliations, system questions, and service requests. Experience in HR, benefits, HRIS, or a related service role is welcome.
$25.00 per hour | 36-hour workweek | Friday afternoons off!
Love helping people, keeping things organized, and making systems work better?
At Team JCK, our People Operations team supports the people who make our restaurants great. We're looking for a detail-oriented, service-minded People Operations Coordinator who enjoys working with people, solving problems, and keeping important processes running smoothly.
This position combines HRIS and employee systems support with the administrative functions of employee benefits. You'll play an important role in maintaining accurate employee information, supporting benefits administration, and helping our employees and managers get the answers and assistance they need.
If you're someone who takes pride in accuracy, loves a good process, and genuinely enjoys helping others succeed, we'd love to meet you!
What You'll Do
Benefits Administration Support
- Perform administrative functions supporting employee benefits programs, including enrollment processing and record maintenance.
- Reconcile benefits invoices and identify discrepancies requiring correction.
- Maintain and update benefit codes, deductions, and employee benefit information within UKG.
- Monitor Affordable Care Act (ACA) eligibility and assist with required tracking and reporting.
- Support benefits enrollment activities, qualifying life events, and employee benefit changes.
- Assist with COBRA administration and related documentation.
- Partner with the People Operations team and benefit providers to resolve administrative discrepancies and ensure accurate records.
HRIS & Employee Systems Support
- Maintain accurate employee information and records within UKG and other HR systems.
- Process employee changes, updates, and routine HR transactions.
- Assist employees and managers with system navigation, troubleshooting, and general HRIS questions.
- Monitor and respond to employee service requests, ensuring timely and accurate resolution.
- Support data audits, reporting, and ongoing efforts to improve system accuracy and efficiency.
- Collaborate with the HRIS team to identify opportunities to streamline processes and improve the employee experience.
Employee Service & Team Support
- Provide friendly, responsive, and accurate support to employees and managers.
- Maintain confidentiality and handle sensitive employee information with professionalism and care.
- Collaborate across People Operations to meet deadlines, solve problems, and support department priorities.
- Help identify ways to make our processes more efficient, consistent, and employee-friendly.
What You'll Bring
- Experience in service, human resources, HR administration, benefits administration, HRIS, or a related field.
- Strong attention to detail and the ability to manage multiple responsibilities and recurring deadlines.
- Comfort working with HR technology, spreadsheets, and employee information systems. UKG experience is a plus!
- Excellent organizational, communication, and problem-solving skills.
- The ability to maintain confidentiality and work with sensitive information.
- A customer-service mindset and a genuine desire to help others.
- A willingness to learn, ask questions, and look for opportunities to improve the way things work.
The Schedule
We believe great work and a great life can go hand in hand!
36 hours per week
- Monday–Thursday: 8:00 a.m.–5:00 p.m., with a one-hour unpaid lunch
- Friday: 8:00 a.m.–12:00 p.m.
- Every Friday afternoon off!
This is an on-site position based in our Eugene, Oregon support office.