Senior HCM & Workforce Systems Analyst

The Workforce Technology function administers, supports, optimizes, integrates, and governs the organization’s Human Capital Management (HCM), Workforce Management (WFM), Payroll, Recruiting, Onboarding, Benefits Administration, Talent Management, and related workforce technology platforms. The function partners across HR, Payroll, Benefits, Talent Acquisition, Finance, Operations, IT, Compliance, and other business areas to support employee lifecycle processing, workforce data integrity, payroll and labor accuracy, compliance, reporting, automation, and a consistent user experience across integrated systems.

The Senior HCM & Workforce Systems Analyst serves as the functional and technical subject matter expert for HCM, WFM, Payroll, Talent, Recruiting, Onboarding, Benefits Administration, and related workforce technology solutions. This role supports administration, configuration, testing, reporting, integrations, implementations, security/access requests, data validation, ticket management, process automation, and continuous improvement while aligning system functionality with payroll processing, employee lifecycle administration, workforce compliance, data governance, and business intelligence needs.

Essential Functions of the Job

• Serve as functional and technical SME for HCM, WFM, Payroll, Timekeeping, and related workforce technology platforms, with primary focus on UKG Workforce Dimensions.

• Configure, maintain, test, and optimize Core HR, Payroll, Timekeeping, Accruals, Benefits Administration, Recruiting, Onboarding, Talent Management, Performance, Security, Organizational Management, pay rules, employment terms, profiles, and related configuration.

• Support payroll-related configuration and validation for payroll processing, earnings and deductions, payroll calculations, overtime, shift differentials, wage and hour requirements, tax considerations, and compliance needs.

• Maintain workforce data governance standards to ensure employee, organizational, labor, payroll, benefits, recruiting, talent, security, and reporting data is accurate and synchronized across systems.

• Monitor, troubleshoot, research, document, and resolve system, interface, integration, configuration, access, and data flow issues across HCM, WFM, payroll, benefits, recruiting, onboarding, talent, and related platforms.

• Translate business requirements into functional requirements, configuration recommendations, reports, dashboards, queries, test plans, change documentation, and process improvements.

• Lead or support system implementations, module deployments, conversions, upgrades, enhancements, releases, integrations, user acceptance testing, and change activities.

• Manage and track configuration changes, access requests, production support, enhancements, testing, and user issues through established ticketing, change control, and project management processes.

• Conduct data validation, reconciliations, audits, and root cause analysis to support payroll accuracy, workforce data integrity, tax and wage compliance, reporting reliability, controls, and audit readiness.

• Create and maintain reports, dashboards, queries, extracts, documentation, process maps, test scripts, SOPs, user guides, training materials, and knowledge resources.

• Provide training, technical guidance, status updates, and escalated support to end users and stakeholders across Payroll, HR, Benefits, Talent Acquisition, Finance, Operations, Compliance, IT, leadership, and vendors.

• Support security administration, role-based access, confidentiality requirements, audit controls, data privacy, segregation of duties, and protection of sensitive employee and workforce information.

Marginal Functions of the Job

• Maintain SOPs, user guides, training resources, ticket documentation, and system documentation as needed.

• Offer training and technical guidance to company staff, where appropriate.

• Other duties as assigned.

Normal Work Schedule

This is a full-time position, and core hours of work and days are Monday through Friday 8:00 AM to 5:00 PM. This employee may work more than 40 hours weekly to fulfill the duties of the position.

Education, Training, and Experience

• Bachelor's Degree in Business, Information Technology, Human Resource Information Systems, Human Resources, Finance, Computer Science, or related field required; equivalent experience considered.

• Minimum 5 years of experience supporting Workforce Management, HCM, Payroll, HRIS, or related enterprise systems.

• Minimum 3 years of hands-on experience supporting UKG Workforce Dimensions, Kronos Workforce Dimensions, or similar WFM platforms.

• Experience supporting HCM modules such as Core HR, Benefits Administration, Recruiting, Onboarding, Talent Management, Performance, Security, Organizational Management, Payroll, and Timekeeping preferred.

• Experience with timekeeping configuration required, including pay rules, accruals, schedules, employment terms, profiles, overtime, shift differentials, and similar WFM components.

• Experience supporting payroll processing, payroll calculations, earnings and deductions, payroll compliance, tax regulation considerations, wage and hour requirements, and payroll-related system configuration preferred.

• Experience participating in or leading HCM, Payroll, WFM, HR technology, module deployment, implementation, conversion, upgrade, or integration projects required.

• Experience using ticketing systems and change management processes to manage configuration changes, access requests, production support, enhancements, testing, and issue resolution preferred.

• Experience with complex workflows, databases, reporting tools, and integrated enterprise systems. UKG, Workday, or similar cloud-based HCM/WFM platform experience preferred.

• Strong understanding of workforce management operations, payroll processes, labor reporting, compliance, integrations, data governance, and workforce technology solutions.

• Strong analytical, root cause analysis, data reconciliation, testing, solution implementation, communication, and project coordination skills.

• Understanding of security administration, role-based access, data privacy, confidentiality, segregation of duties, business process redesign, and handling of sensitive employee information.

Job Level Competencies

• Technical Skills: Advanced ability to perform technical skills required for job role. This may include use of specific technology, knowledge of job-specific tasks and concepts, etc. Advanced ability to supervise project workflows for the team. Advanced ability to handle routine tasks and non-routine tasks; and handle tasks with a high level of complexity with no guidance.

• Communicates Effectively: Advanced ability to communicate and network with key contacts outside own area of expertise. Advanced skills in active listening and adjusting articulation and body language for presentations. Advanced ability to provide clear and concisely written, verbal and nonverbal communication.

• Develops Self: Advanced ability to understand and apply an advanced range of experience, professional concepts, and Company objectives. Advanced ability to take a lead role in projects that require advanced professional skills. Advanced ability to mentor others in the area of specialization. Advanced ability to continuously refine and update skills to stay current and progress in the field.

• Customer Focus & Teamwork: Advanced ability to work independently to determine team and customer-centric methods for assignments. Advanced ability to drive collaborative efforts and navigate team dynamics. Advanced ability to address escalated customer feedback or concerns.

• Decision Making: Advanced ability to leverage various selection methods and techniques to drive optimal results within the department. Advanced ability to perform situational analysis and interpret risk data, including emotional intelligence and potential organizational impact. Advanced ability to think critically in solo or group settings and manage time effectively. Advanced ability to coach others on best practices.

• Innovation: Advanced ability to develop ideas that establish new or improve business processes across a division or key functional area and increase productivity. Advanced ability to address complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors with an innovative approach. Advanced abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, entrepreneurship, collaboration, and strategic thinking.

• Quality & Results Oriented: Advanced ability to self-monitor and correct work. Produces optimal results that impact one or more teams, departments, or divisions. Advanced ability to demonstrate a commitment to excellence in their work and actively contributes to the development and improvement of processes and procedures. Advanced ability to mentor colleagues on best practices for quality and results.

• Resourceful & Tenacious: Advanced ability to use internal company policies and resources along withother external professional concepts to develop solutions to complex and critical issues.

Required Licenses, Certifications, and Other Specific Requirements of Law

• Health Insurance Portability and Accountability Act (HIPAA) certification, or ability to obtain

Other Characteristics of the Position

Physical Demands:

• Stationary desk work for extended periods at a time

• Regularly required to communicate

• Infrequent lifting of office supplies up to 20 lbs.

• Vision abilities including close vision and ability to adjust focus

Work Environment:

• This job operates in a professional office environment.

• This role routinely operates standard office equipment.

Statement of Responsibility for Confidential Data

• Has access to, and requires daily use of, confidential records.

• Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.

• Proprietary Information and Non-Conflict Agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.