hcm.today

Curated roles for HCM experts

Post a job

HR Software Support Specialist

Cintra

Milton Keynes, England, United KingdomHybrid

About the role

TL;DR

This hybrid role in Linford Wood, Milton Keynes supports clients using Cintra’s HRIS platform. You’ll onboard and configure new customers, run system demonstrations and training, investigate and resolve support tickets, and escalate technical issues when needed. It suits someone with HRIS support experience who enjoys troubleshooting, explaining systems clearly, and working directly with clients.

Help our clients get the very best from their HR software – from successful onboarding to expert ongoing support.

Our clients trust us to make HR software work for them – not the other way around. As our HR Software Support Specialist, you'll be one of the technical experts behind that promise.

You'll support clients throughout their journey with Cintra: helping to onboard and configure new customers, delivering training, diagnosing issues, resolving support tickets and helping users get the most from our HR software.

You'll be someone who is comfortable getting into the detail of a system and working out why something isn't behaving as expected. Just as importantly, you'll be great with people – able to explain things clearly, remain calm when a client needs help and take genuine satisfaction from solving problems.

If you know your way around HR software, enjoy troubleshooting and love helping customers, we'd like to hear from you.

What you'll do

  • Become a deep product expert on Cintra's HRIS platform.
  • Support the onboarding and configuration of new clients, helping to ensure a smooth and successful implementation.
  • Deliver clear, engaging system demonstrations and training to clients.
  • Manage, investigate and resolve client support tickets with accuracy, speed and professionalism.
  • Diagnose system and user issues, identifying solutions and escalating technical problems where appropriate.
  • Provide knowledgeable day-to-day support that gives clients confidence in using the platform.
  • Gather client feedback and identify opportunities to improve both our product and the customer experience.
  • Work closely with our HR Consultants and wider Cintra teams to provide a seamless client experience.

What We’re Looking For

You’ll thrive in this role if you:

  • Have experience using or supporting HR software/HRIS systems, ideally in a customer-facing environment.
  • Enjoy investigating problems and finding practical solutions.
  • Have excellent attention to detail and take pride in getting things right.
  • Are highly organised, methodical and confident managing multiple priorities and support requests.
  • Communicate clearly and professionally, whether by email, telephone or video call.
  • Are confident explaining systems and processes to people with different levels of technical knowledge.
  • Enjoy working collaboratively as part of a friendly, fast-moving team.
  • Understand the importance of confidentiality when working with HR and employee data.
  • Are confident using Microsoft Office, including Word, Excel, Outlook and Teams.

Why join Cintra HR?

  • A supportive, collaborative team who genuinely enjoy what they do.
  • Hybrid working from our modern office in Linford Wood, Milton Keynes with on-site car-parking
  • Great company benefits including company funded health checks, electric car vehicle salary sacrifice, breakfast club and much more!
  • Opportunities to learn, develop and grow your career.
  • Exposure to a wide range of clients, industries and HR challenges.
  • The opportunity to develop deep expertise in HR technology.
  • A culture built on trust, flexibility and continuous learning.
Apply

Related jobs

TL;DR

Support Oracle HCM and related people systems, with a focus on data accuracy, reporting, access controls, audits, testing, and second-line support. You’ll work with People, IT, and business stakeholders and need HR systems or people data experience, strong Excel skills, and knowledge of GDPR and employee lifecycle processes. Power BI experience is desirable.

View full posting
Apply

TL;DR

The role requires at least 50% of each month in the London, Leeds or Edinburgh office, with SC clearance required or to be obtained. Support Workday across core HR, system administration, data quality, testing and configuration, including EIB data loads and integrations. You’ll need operational HR systems experience, strong problem-solving skills and confidence supporting users across HR, Payroll and IT.

View full posting
Apply

TL;DR

Own hands-on Workday configuration across Core HCM and related People processes, including reports, calculated fields, business processes, condition rules, and security. You’ll investigate issues, fix root causes, support testing and releases, and work with People, Payroll, Reward, IT, Finance, and support teams to improve data quality and controls. Experience with Absence, Time Tracking, Compensation, or Reporting is beneficial; Workday certification is preferred.

View full posting
Apply

TL;DR

Lead a small specialist team and own the Workday platform, which was implemented less than two years ago. You’ll set the Workday roadmap, oversee enhancements, build people data and reporting capability, and work with People, IT, Finance, Workday and Kainos. This is a hybrid role, typically with three days home based, for someone with significant hands-on Workday HCM experience and people management experience.

View full posting
Apply