HRIS Systems and Projects Lead (UKG)

Summary: The HRIS Systems and Projects Analyst serves as Gaylord’s primary HR-based technical resource for the administration, configuration, integration, reporting, and ongoing optimization of Gaylord’s UKG and related Human Resources information systems. The position supports reliable system performance, accurate workforce data, effective workflows, and positive user experience for employees, managers, and organizational leaders. Working collaboratively with Human Resources, Payroll, Finance, Information Technology, operational leaders, and external vendors, the Analyst translates business needs into functional and technical requirements and manages assigned HRIS projects from planning through implementation and post-launch support.

The position supports all HRIS systems modules licensed and implemented by Gaylord, as well as connected applications to Gaylord’s Learning Management System (LMS) and other designated workforce systems. Responsibilities include system configuration, interface monitoring, troubleshooting, data analysis, testing, documentation, user training, and continuous improvement.

Human Resources retains ownership of business relationships for designated HR systems. The Analyst coordinates day-to-day technical vendor activities and project deliverables in partnership with the appropriate business and IT stakeholders.

Essential Duties and Responsibilities

UKG Administration, Optimization, and User Support:

• Serve as Gaylord’s primary HR-based technical resource and subject matter expert for Gaylord’s current HRIS system, UKG, and other related HR applications, supporting all licensed and implemented modules, including core HR, recruiting, onboarding, benefits, compensation, performance and talent management, employee and manager self-service, payroll-related functionality, time and attendance, scheduling, and absence management.

• Configure and maintain approved workflows, business rules, forms, notifications, organizational structures, job and position data, and system settings within assigned authority; translate approved policies and business requirements into configurations validated by functional owners.

• Troubleshoot system issues, identify root causes, coordinate corrective actions, and maintain a prioritized backlog of support requests, enhancements, and optimization opportunities.

• Analyze processes and available functionality to improve automation, efficiency, controls, and the user experience; develop procedures, configuration guides, and job aids, and provide training, communications, and ongoing user support.

Technical Project Management, Testing, and Change Control

• Lead assigned HRIS implementations, module deployments, enhancements, integrations, upgrades, and data conversions from requirements gathering through implementation, post-launch support, and project closeout.

• Document and project lead on business requirements, current and future workflows, functional specifications, and acceptance criteria; maintain project plans, schedules, milestones, deliverables, dependencies, and responsibility assignments. This includes meeting time line deliverables.

• Coordinate HR, Payroll, Finance, IT, operational stakeholders, and vendors; track scope, resources, risks, issues, and decisions, and communicate progress, barriers, and required actions to orchestrate required projects and workflows.

• Review HRIS update releases and proposed changes for operational and technical impacts to current HRIS system; develop and execute functional, regression, and user acceptance testing, document defects, and coordinate resolution.

• Obtain required production approvals and coordinate data validation, training, communications, cutover, contingency and recovery plans, and release timing to minimize disruption; maintain configuration records, change logs, testing evidence, and implementation documentation.

Systems Integration, Data Integrity, Reporting, and Analytics:

• Coordinate and document interfaces and data flows between HRIS provider and connected applications, including LMS vendor, benefit carriers, and other designated systems; define data requirements, field mappings, file layouts, transfer schedules, and reconciliation procedures with IT, vendors, and functional owners.

• Support configuration, testing, monitoring, and troubleshooting of APIs, secure file transfers, and vendor-supported connectors; investigate interface failures, rejected records, missing data, and downstream impacts.

• Validate source-to-target accuracy and support approved imports, conversions, and bulk updates using documented controls; conduct recurring data-quality audits and partner with stakeholders to resolve discrepancies and strengthen data-entry practices.

• Develop, validate, maintain, and document reports, dashboards, queries, and calculated fields using approved tools; establish consistent workforce metric definitions, calculation methods, and data sources.

• Produce recurring and ad hoc workforce analytics and support regulatory, accreditation, audit, and management reporting through accurate extraction, reconciliation, validation, and appropriate confidentiality safeguards.

Security, Governance, and Vendor Management:

• Administer approved role-based access and permissions in partnership with IT and business owners, applying least-privilege principles and appropriate separation of responsibilities; conduct periodic access reviews and coordinate access changes following hires, transfers, role changes, and terminations.

• Safeguard confidential workforce information, follow applicable privacy, security, records-retention, and organizational requirements, and promptly escalate suspected unauthorized access, disclosure, or control concerns.

• Maintain documentation supporting system governance and audit readiness, including access records, configuration history, change approvals, and control evidence.

• Serve as the primary HR-based technical contact for HRIS and assigned vendors; manage support cases, document business impact and troubleshooting, coordinate technical resources and deliverables, and escalate unresolved issues or service concerns.

• Assist in evaluating proposed functionality, vendor services, implementation estimates, and technical dependencies in alignment with organizational priorities and available resources.

Qualifications:

• Bachelor’s degree in information systems, human resources, business administration, data analytics, or a related field, or an equivalent combination of education and relevant experience.

• Three to five years of progressively responsible HRIS or enterprise business-systems experience.

• Demonstrated hands-on experience administering and configuring UKG, or other HRIS platforms including the specific HCM and/or workforce-management applications implemented at Gaylord.

• Experience supporting HRIS projects through requirements gathering, configuration, testing, implementation, and post-launch support.

• Experience developing reports, auditing workforce data, troubleshooting system issues, and supporting integrations.

• Healthcare or another complex, continuous-operation workforce environment preferred.

• Experience with Relias or comparable learning and compliance systems preferred.

• Experience with LMS, HRIS, and payroll systems required.

• Experience with Meditech, HealthStream, and timekeeping systems preferred. Experience aligning systems and processes to customer and business needs.

Technical and professional competencies:

• Working knowledge of HR, payroll, benefits, talent, and workforce-management processes and their system interdependencies.

• Proficiency with applicable UKG administration, reporting, workflow, and security tools.

• Advanced Excel skills, including reconciliation, data validation, lookup functions, and pivot tables.

• Ability to interpret data mappings, interface specifications, file layouts, and integration-error information.

• Familiarity with APIs, secure file transfers, authentication concepts, and integration troubleshooting.

• Ability to develop requirements, process maps, test scripts, project plans, and technical documentation.

• Strong analytical, organizational, communication, and problem-solving skills.

• Ability to manage competing priorities while protecting sensitive workforce information.

• UKG training or credentials, project-management training, and experience with SQL or business-intelligence tools preferred where relevant to Gaylord’s reporting environment.

Hours:

Full time