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SuccessFactors CoE Support Analyst

Metroline

London, United KingdomOn-site

About the role

TL;DR

Provide Level 2 functional and technical support for SAP SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP) across UK and Ireland entities. As a hands-on generalist, you will resolve incidents, maintain data and configuration, support testing and releases, and guide users. You will also cross-cover integration monitoring, troubleshooting, deployment support, and documentation, escalating complex issues to UK and global CoE teams.

As part of the UK SAP Centre of Excellence, this role provides Level 2 functional support for SAP SuccessFactors, including EC and ECP applications and processes across UK and Ireland entities.

The analyst operates as a hands-on generalist and is expected to cross-cover key integration operations (monitoring, troubleshooting, deployment support, and documentation), escalating complex issues to the UK Support Manager and the Global CoE team when required.

Coverage Scope

Application Management

Provide day-to-day functional and technical support for SAP SuccessFactors, helping to keep the platform reliable, secure, and effective for HR teams, managers and employees. The role will investigate and resolve incidents and service requests, maintain system data and configuration, support testing and releases, and work with internal teams and external partners to deliver continuous improvement.

Operator Support

The post holder will provide clear user guidance, maintain support documentation, and ensure is

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