UKG Workforce Scheduling Assistant

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required.

Wage/Salary Range: $28.59 per hr.

Essential Duties & Responsibilities

• Support daily Detention Officer scheduling requirements by assisting with shift assignments, staffing vacancies, call offs, overtime, leave, training, shift changes, and other adjustments necessary to maintain operational staffing.
• Ensure schedule changes and staffing decisions are accurately and promptly entered into UKG, so system records reflect actual employee assignments and scheduled work hours.
• Review UKG schedules, employee time records, missed punches, exceptions, discrepancies, and other system information requiring correction or follow-up. Coordinate with supervisors, Payroll, Human Resources, and Scheduling to resolve identified issues.
• Assist with overtime administration and scheduling in accordance with established procedures, employee seniority, applicable collective bargaining requirements, and operational staffing needs. Maintain appropriate documentation of scheduling and overtime activity.
• Monitor staffing levels, scheduled hours, overtime hours, vacancies, absences, and other workforce information to assist operational leadership with daily staffing decisions.
• Process scheduling adjustments resulting from approved leave, call-offs, employee status changes, training, temporary assignments, administrative actions, and other workforce events.
• Compare UKG information against scheduling records and operational documentation to identify inconsistencies and ensure workforce records remain accurate.
• Generate, review, and distribute UKG reports related to employee schedules, hours worked, overtime, attendance, staffing, timekeeping exceptions, and other workforce information as required.
• Assist employees and supervisors with routine UKG scheduling and timekeeping questions and coordinate more complex system, payroll, or employment matters with the appropriate department.
• Maintain accurate scheduling documentation, workforce trackers, overtime records, and other records necessary to support staffing operations and applicable contractual requirements.
• Support Scheduling and operational leadership with schedule preparation, staffing projections, employee availability, shift coverage, and other workforce planning activities.
• Maintain confidentiality of employee schedules, timekeeping information, personnel information, and other sensitive workforce records.
• Perform other duties as assigned based on operational, contractual, and organizational requirements.

Required (Minimum Necessary) Qualifications

• Education Requirements: High school diploma or equivalent required.
• Associate's degree or higher in Business Administration, Human Resources, Management,
• Level of Experience Requirements: Relevant workforce scheduling, timekeeping, payroll, administrative, or workforce management experience may be considered in lieu of postsecondary education where permitted by contractual requirements.
• Minimum two years of experience in workforce scheduling, timekeeping, payroll support, workforce administration, operations support, or a related administrative function.
• Experience using UKG, Kronos, or another workforce management, scheduling, timekeeping, or payroll system.
• Experience working with detailed employee scheduling, timekeeping, or workforce data.
• Experience supporting a fast-paced, high-volume, or continuous operation preferred.

Knowledge, Skills, Abilities, and Other Characteristics

• Strong proficiency using computerized workforce management, scheduling, timekeeping, or payroll systems.
• Ability to quickly develop advanced proficiency with UKG scheduling and timekeeping functions.
• Strong attention to detail and ability to accurately enter, review, and reconcile large volumes of workforce information.
• Knowledge of employee scheduling, shift coverage, overtime administration, timekeeping, and workforce administration practices.
• Ability to identify scheduling, timekeeping, and workforce data discrepancies and coordinate appropriate corrections.
• Ability to interpret and consistently apply scheduling procedures, company policies, established staffing practices, and applicable collective bargaining requirements.
• Ability to work with employee schedules covering multiple shifts in a continuous 24-hour operation.
• Ability to manage multiple priorities, schedule changes, staffing requirements, and deadlines in a high-volume environment.
• Strong organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to communicate effectively with Detention Officers, supervisors, managers, Human Resources, Payroll, and corporate personnel.
• Ability to maintain confidentiality and appropriately safeguard employee, scheduling, payroll, and workforce information.
• Proficiency with Microsoft Excel, Outlook, Word, and other Microsoft Office applications.

Preferred

• Direct experience with UKG workforce management, scheduling, and timekeeping functions.
• Experience administering employee schedules for a workforce of 500 or more employees.
• Experience scheduling employees in a 24-hour, seven-day-per-week operation.
• Experience with overtime administration, shift coverage, timekeeping, or payroll support.
• Experience working in a unionized environment and applying seniority-based scheduling or overtime procedures.
• Experience supporting federal government contracts.
• Experience supporting security, detention, corrections, military, law enforcement, or another highly regulated operation.
• Experience preparing workforce reports and analyzing staffing, scheduling, overtime, attendance, or timekeeping information.

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness.

Essential and marginal functions may require sitting, standing, walking, bending, and stooping for varying periods. Most work is performed in an office environment with frequent use of computers, telephones, and other office equipment.

Work Environment

The work environmental characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of the role. Employees must always maintain a constant state of situational awareness.

The position primarily operates within an office environment, supporting continuous federal contract operations. Regular interaction with operational leadership, employees working multiple shifts, government representatives, union representatives, and corporate personnel are required.

The position may require availability outside normal business hours to address significant employee relations, payroll, staffing, labor relations, emergencies, or operational matters. Occasional travel may be required.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.