Business Applications Analyst 3, Legacy HR Systems (Workday)

The Business Applications Analyst 3 – HR Systems provides operational administration and strategic oversight across a diverse portfolio of core non-Workday HR technologies. This role manages, supports, and optimizes specialized applications—such as timekeeping and scheduling, learning management (LMS), and credentialing systems—while maintaining the agility to support Workday platforms as operational priorities require. Acting as a adaptable subject matter expert, the analyst quickly masters emerging software platforms, streamlines workflows, and evaluates vendor solutions to ensure system reliability and drive continuous improvement across the HR ecosystem.

This position is the primary role responsible for: Multi-Platform Administration & Operations, HR Systems Optimization & Testing, Vendor & Release Management, Cross-System Integration Support, and Strategic Application Evaluation.

We are seeking:

• Hands-on experience administering and supporting enterprise HR platforms, including timekeeping, learning management, or credentialing systems.

• Proven ability to rapidly adapt, master new software platforms, and serve as a versatile expert across a broad application portfolio.

• Strong background in system troubleshooting, testing governance, vendor management, and cross-functional user support, with flexibility to assist on Workday platforms as needed.

Preferred Qualifications

• Experience managing platform workflows and tracking issues using tools like ServiceNow.

• Familiarity with healthcare workforce operations, compliance tracking, and enterprise HR technology integration.

• Relevant industry certifications (e.g., CPHIMS, PMP, Agile/Scrum, or platform-specific administrator credentials).

A Brief Overview

The Business/Technical Platform Application Analyst III is a senior-level role for experienced analysts who have demonstrated sustained, high-quality performance and technical depth across multiple application areas. This position implements, administers, and supports assigned systems under minimal to no supervision, and has a thorough understanding of ERP modules or major platform management (Epic, Workday, Service Now, etc.) and health system operations. The Analyst III independently addresses issues and design decisions of moderate to high complexity, delivers clear communication and documentation of complex concepts across the organization, and serves as an informal leader within the team — mentoring Application Analyst I and II staff, modeling self-direction and continuous growth, and helping the team develop and improve rather than defaulting to the status quo.

What you will do

• Application Support & Incident Resolution

• Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required

• Implementation, Upgrades & Enhancements

• Perform a major role in complex software upgrade initiatives

• Lead small- to medium-complexity new software installations and enhancement requests

• Implement changes using documented procedures that are compliant with department policies and procedures

• Analysis, Design & Problem Solving

• Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across different groups while influencing outcomes

• Continually identify opportunities for functional and stability improvement in applications, and constructively challenge existing approaches when a better solution exists

• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts to design and implement effective solutions

• Anticipate and resolve system problems; proactively identify and resolve technical debt

• Research issues and use independent analysis and judgment to produce solution options — including alternative solutions when necessary to address system limitations — for complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences. Collaboratively consult with Platform Experts on identifying best way to solve complex novel problems

• Documentation

• Maintain up-to-date project documents for all initiatives, including technical details, user expectations, project goals, work effort, accountability, and deliverables

• Document routine and complex workflows and support activities using established templates and standards

• Collaboration & Mentorship

• Mentor Application Analyst I and II team members, providing hands-on guidance on technical tasks, Workday, Epic, or other application build practices, workflow analysis, and professional growth to support their progression toward Analyst II or III

• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests

• Serve as an informal leader within the team — modeling self-direction, curiosity, initiative, and a focus on continuous growth and development for self and others

• Coordinate application support with other information technology teams, including Infrastructure, Integration, Enterprise Analytics, and the help desk

• Work with and mentor junior staff members to document workflows

• Meetings & Governance

• Participate in and frequently facilitate/organize team and cross-team meetings, and maintain appropriate meeting records. Communicate relevant updates to team members and stakeholders and bring back feedback to forums.

• Growth, Learning & AI Literacy

• Model and champion the effective, appropriate use of AI-enabled tools within the team's build, support, and analysis workflows, helping less experienced analysts apply them soundly

• Maintain a strong self-directed learning practice, pursuing training and certification in new areas to broaden and deepen technical expertise

Education Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business or Health Administration, Management Systems, Technology, Health Information Management, or a directly related field from an accredited college or university is required.

Experience Qualifications

• 7 or more years of Application Analyst experience, with a demonstrated track record of progressively responsible, directly related work. Experience with 2 major application platform upgrades or implementations preferred.

Required Knowledge, Skills and Abilities

• Competent Microsoft Office skills, including Powerpoint, Excel, Word, and Visio.

• Ability to analyze highly complex systems and workflows

• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function across TDS and operations

• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects

• Ability to negotiate on behalf of others to achieve the best outcomes for the department and the organization as a whole

• Ability to handle confrontation or productive tension with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve conflict appropriately

• Strong self-direction; operates effectively with little to no oversight and takes ownership of outcomes

• Sustained focus on growth and development — both for self and for those being mentored

• Ability to develop innovative solutions and constructively challenge the status quo when existing approaches no longer serve the organization well

• Ability to establish a set of tasks and activities associated with an intended outcome and timeline

• Ability to take action consistent with available facts, constraints, and anticipated consequences

• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner

• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions

• Ability to develop new skills and teach others

• Ability to collaborate and build consensus with stakeholders

• Ability to understand and adhere to operational standards, policies, and procedures

• Ability to identify risks and issues

• Ability to develop solutions for new and unfamiliar challenges

• Ability to analyze data, draw conclusions, and interpret results

• Advanced AI literacy — sound judgment about where and how to apply AI-enabled tools in build, support, and analysis work, including their risks and limitations, and the ability to guide others in their use

• Excellent written, oral, instructional, and presentation skills focused on motivation and a positive attitude; highly self-motivated, directed, and change-oriented, with a very strong customer orientation

• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

• Knowledge of current issues and trends in health care and clinical operations in a health care system

• Healthcare knowledge base that promotes a high level of credibility with organizational end users and executives

• Knowledge of Workday, Epic, or comparable software platforms as well as other information systems, clinical software, and computer applications used in a health care setting

• Understanding of the Software Development Life Cycle (SDLC)

• Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring, and job scheduling tools

Licenses and Certifications

• EPICC - EPIC Certification.

Base Pay Scale

Generally starting at $62.75 - $83.16 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.