Dayforce BPO Payroll Consultant
The Staff Pad
About the role
Work full time in the office as the primary payroll contact for assigned BPO clients. Process end-to-end Dayforce payrolls, including time and Quick Entry imports, reconciliations, off-cycle runs, approvals, funding, and post-processing follow-up. The role suits someone with 1–2 years of payroll management experience who can resolve discrepancies, manage deadlines, and communicate clearly with clients.
We a relooking to hire an experienced BPO Payroll consultant to manage end-to-end payroll processing for assigned clients, from data validation and reconciliation to approvals, authorized payroll submission, and post-processing follow-up.
This role serves as the primary payroll contact, resolves issues, coordinates escalations, and ensures accurate, confidential, and timely service delivery within agreed client requirements.
Schedule: Full-Time | In-Office
What You’ll Do
Key Responsibilities
- Manage client payroll calendars, deadlines, approvals, commit dates, and funding requirements while communicating missing inputs and risks
- Process Dayforce payrolls, validating time and Quick Entry imports, employee changes, earnings, deductions, taxes, and adjustments
- Review payroll registers against prior periods and source data, investigating pay discrepancies, missing or duplicate payments, and negative net pay
- Process approved off-cycle payrolls, retroactive adjustments, voids, and reissues within the agreed service scope
- Obtain documented client approvals, complete internal reviews, and commit payroll within delegated authority, escalating unresolved issues before deadlines
- Verify post-commit outputs and transmissions, deliver agreed reports, and resolve funding or transmission exceptions with responsible parties
- Serve as the primary contact for payroll inquiries, prioritize requests, explain results, and escalate system issues or out-of-scope requests
- Follow established procedures for payroll taxes, deductions, garnishments, and wage payments, escalating compliance concerns to designated specialists
- Support quarter-end and year-end reconciliations, balancing, corrections, tax filings, remittances, and funding activities within the client agreement
- Maintain BPO task logs, client procedures, approval records, and issue resolutions while ensuring secure information handling and complete handoffs
- Identify recurring issues and recommend improvements to payroll accuracy, controls, documentation, and client service
What We Are Looking For
Qualifications:
- 1-2 years of payroll management experience
- Experience with Dayforce is a plus
What Success Looks Like
- Accurate and timely payroll processing that meets client deadlines and service expectations
- Prompt resolution of payroll discrepancies and processing issues
- Clear client communication, complete documentation, and adherence to established controls
- Reliable payroll delivery while maintaining confidentiality and compliance with applicable requirements
- Continuous improvement in payroll accuracy, efficiency, and client satisfaction