Sr Representative Workday Process

The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Workday and Service Now technology), chat, and phone support.

This role will be responsible for assisting with a large volume of data entry and data validation related to team member business processes, including transfers, terminations, salary adjustments, Leave of Absence and other confidential items.

In addition, this team will be able to initiate and validate all Workday processes across the entire enterprise, delivering transactional consistency by owning the processes as subject matter experts. This approach will streamline the auditing and validation process for data integrity purposes. This position will also monitor various HR inboxes and respond or escalate to the appropriate team; including COE, HR Strategic Partners, or Leadership.

Essential Duties and Responsibilities:

• Providing expertise in Workday processes, ensuring consistency and accuracy across the enterprise.

• Streamlining auditing and validation processes to maintain data integrity and compliance.

• Handling a high volume of data entry and review related to employee lifecycle events.

• Monitoring and managing HR-related inquiries, ensuring timely and appropriate responses or escalations.

• Receives and provides specialized HRIS support for routine correspondence following established procedures (such as address updates, application support, compensation and employee self-service support).

• Review and update of key business processes and general master data components.

• Collaboration with the HR Partners, WFA, Talent Acquisition, Plant Operation teams, and Finance to achieve faster support service level agreements that ensure department key performance indicators are met.

Requirements:

Education: Bachelor's degree or equivalent combination of education and experience.

Experience: 2+ years relevant customer support role and past data entry experience.

Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets, and/or graphics for personal business use or creating simple queries and simply formatted data output. Must be proficient in Microsoft Excel, Word, and Power point. Understanding of HR systems and processes is a plus.

Communication Skills: Ability to interact with and communicate to a broad range of end users providing excellent support. Requires excellent communication skills, both verbal and written.

Special Skills:

• Must possess excellent customer service, basic analytical and trouble-shooting skills, planning and organizational skills.

• Must be detail-oriented and work well in a team environment.

• Must be able to work in a fast-paced environment. Must be able to multi-task when applicable.

• Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization.

• Excellent judgement and proven ability to analyze issues quickly & take appropriate action under limited time constraints.

• Perseveres to locate necessary data quickly to support customer resolution.

• Consistently delivers high-quality, timely work resulting in highly satisfied customers.

• Passion for learning.

• Familiarity with SAP/HR and Workday not required but highly valued.

• Team player.

Supervisory: No.

Travel: No travel.

Work Shift: 1ST SHIFT (United States of America)

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.