Analyst, UKG Workforce Management

Union: Non-Union

Number of vacancies: 1

New or Replacement Position: New

Site: Princess Margaret Cancer Centre

Department: Workforce Optimization

Reports to: Senior Manager, Workforce Optimization

Salary Range: $68,932 - $90,000 annually

Hours: 37.5 hours per week

Status: Permanent Full-Time

Shifts: Monday to Friday

Closing Date: October 21, 2026

Position Summary

The Analyst, UKG Workforce Management is a key member of UHN’s Workforce Management team, supporting the implementation, optimization, and ongoing operations of UKG Pro Workforce Management (WFM) across the areas of Scheduling, Time & Attendance, and Leave & Accruals Management.

The Analyst provides business analysis, documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs across UHN’s 24/7 clinical and corporate environments. This role works in close collaboration with operational leaders, schedulers, timekeepers, People & Culture, Payroll, Labour Relations, Digital, and the HRIS/WFM project team.

This role is ideal for someone who is analytical, detail‑oriented, and eager to support digital transformation in workforce management across a large, complex healthcare organization.

Duties

Business Analysis & Requirements Gathering

• Partner with operational leaders, schedulers, timekeepers, and subject matter experts to understand and document current WFM practices across Scheduling, Timekeeping, and Leaves.

• Document current workflows, exception processes, and business rules using standard templates and process mapping tools.

• Support requirement‑gathering sessions to identify future‑state needs for Scheduling, Time & Attendance, and Leave Management.

• Assist Leads in translating collective agreement requirements into structured functional requirements and system logic.

Documentation, Data Collection & Process Mapping

• Develop and maintain documentation related to scheduling patterns, timekeeping workflows, leave/absence processes, and accrual tracking.

• Collect and validate WFM‑related data including schedule structures, pay code mappings, leave balances, accrual rules, exception categories, and unit staffing models.

• Identify data inconsistencies and coordinate with operational partners to resolve issues.

• Keep documentation version‑controlled and aligned with project standards.

Configuration Support & Workflow Alignment

• Assist Leads and technical teams with configuration preparation, documentation review, and design decision logging.

• Participate in validating configuration across Scheduling, Timekeeping, and Leave/Accrual workflows, ensuring system behaviour aligns with expected policies and rules.

• Support mapping current‑state processes to UKG future‑state workflows, identifying standardization opportunities.

Testing, Validation & Issue Tracking

• Contribute to the development of test scripts and scenarios covering all UKG WFM modules.

• Participate in SIT, UAT, and regression testing cycles by executing test cases and documenting outcomes.

• Log defects, support defect triage, and validate fixes.

• Assist with Payroll parallel testing by verifying time‑to‑pay outputs and documenting discrepancies.

Stakeholder Engagement, Training & Change Support

• Contribute to the creation of user guides, reference materials, training content, and process documentation.

• Provide hands‑on support during pilot rollouts, go‑lives, and stabilization periods.

• Support communication of workflow changes and process updates to operational teams.

• Build collaborative relationships with schedulers, timekeepers, and leaders to ensure adoption and consistency.

Qualifications

• Undergraduate degree in Health Administration, Business, Information Systems, Human Resources, or related field required.

• 1–3 years of experience in scheduling, timekeeping, payroll support, workforce management, business analysis, or related operational roles.

• Experience documenting workflows, mapping processes, and gathering functional requirements.

• Experience with leave/absence processes or accrual tracking is an asset.

• Strong analytical skills and attention to detail, with the ability to interpret complex operational scenarios.

• Familiarity with scheduling, timekeeping, or WFM systems preferred; experience with UKG Pro WFM is an asset.

• Understanding of collective agreements and how they impact Scheduling and Timekeeping processes is an asset.

• Experience participating in systems testing (SIT, UAT), including executing test scripts and tracking defects.

• Strong communication and interpersonal skills, with the ability to support cross‑functional collaboration.

• Ability to manage multiple tasks in a fast‑paced project environment and adapt to shifting priorities.

• Experience in a unionized healthcare environment.

• Experience participating in or leading large‑scale system implementation projects.

• Familiarity with schedule standardization practices, documentation approaches, and workforce optimization methodologies.