HRIS System Analyst I

Provide customer service support for Human Resources inquiries and queries involving the HCM system. Provide second tier escalation of inquiries and support system upgrades and system enhancements.

Location: This is a full time and fully onsite (40 hours a week Monday-Friday) position, working in a typical office environment, located in Columbia, South Carolina. This position is not eligible for sponsorship now or in the future.

What You’ll Do:

• Provide as second tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.), account administration and security administration system requests.
• Process system tasks and requests from various areas accurately and in accordance with department SLAs to meet department and audit requirements.
• Manage and maintain worker documents, announcements, and other system content requests.
• Perform job and administration functions related to hires and onboarding.
• Serve as the HR Systems primary analyst for assigned areas.
• Identify and analyze business needs, conducts regular meetings gathering and defining scope and objectives, tracking feature releases, and providing guidance to functional areas.
• Manage and track all weekly service updates.
• Responsible for supporting system functional deliverables using project management techniques, to include but not limited to developing project plans, monitoring milestones, and coordinating project process up to successful deliverables.
• May also aid in the testing execution phase of projects to include collection of project artifacts.
• Escalate system issues to senior level team members.
• Support team members ensuring department documentation is updated and current.
• Responsible for self-development on appropriate system content in library and apply in work.
• Responsible for reviewing repeated system issues and making recommendations for updates, system enhancements, education or training or other documentation.

To Qualify for This Position, You’ll Need the Following:

Required Education: Bachelor's.

Degree Equivalency: Associates degree plus an extra 2 years job related work experience for a total of 5 years of required work experience (see "required work experience") OR 7 total years required work experience.

Required Work Experience: 3 years system support experience and customer service experience.

Required Skills and Abilities:

• Strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity.
• Technical aptitude.
• Demonstrated ability to manage multiple projects to timely/effective completion.
• Strong organizational, customer service, communications, and analytical skills.
• Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and methodology development.
• Strong attention to detail.

Required Software and Tools:

• Advanced knowledge of Microsoft Office.
• Knowledge of programming languages.
• Strong understanding of LMS, ATS and HCM systems.

We Prefer That You Have the Following:

• Prior hands-on experience configuring Workday Modules and/or Cornerstone systems or similar HCM/LMS systems.
• Business Analysis or similar experience such as requirements gathering.

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more