Lead Workday Administrator

The Lead Workday Administrator ensures Workday meets the technical and business requirements of the City’s mission‑critical operations. Primary responsibilities include system ownership, configuration, design, integration management, communication and training, and the execution of enhancements and upgrades. This role reports to the Assistant Chief Financial Officer. This role collaborates with technical staff, HR, Finance, external support vendors, and system users to ensure Workday supports efficient, compliant, and high‑quality service delivery across the organization.

Applicants are required to attach a resume and cover letter.

ESSENTIAL FUNCTIONS:

• Drives strategy and execution for the system by serving as the primary functional and technical expert for the City’s Workday platform and as the primary liaison for the City’s Workday Support Services consulting contracts.

• At the direction of the Workday Governance Committee, leads road-mapping, prioritization of projects, tenant management, release management, cross‑functional planning, and change management.

• Leads the cross-departmental Workday support team, ensuring a balance of day-to-day system support with strategic enhancements.

• Provides Workday system administration, configuration, and analysis across HCM and Finance modules.

• Utilizes advanced project management techniques to translate City goals into features, requirements, and enhancements, and prepare and implement project plans for system changes and upgrades.

• Drives the deployment of system maintenance, bi-annual new release testing and implementation, integrations, new functionality, and system changes.

• Assists IT with overseeing data governance, system security architecture, audit compliance, and role‑based access controls.

• Coordinates and executes communication and training efforts for system changes, including newsletters, alerts, leadership communications, manuals, job aids and training curriculum.

• Measures the impact of communication and training strategies and identifies opportunities for improvement.

• Mentors Workday support staff, promoting continuous learning and efficient service delivery.

• Evaluates new Workday features, integrations, and third‑party applications to ensure alignment with City requirements.

• Recommends and implements Artificial Intelligence (AI) strategy and features in compliance with the City’s AI policy.

• Works with software vendors, consultants, and technical support personnel.

• Builds, updates, and troubleshoots business processes, security groups, approval workflows, calculated fields, dashboards, and custom reports, in coordination with the Workday Support Services consultant (as needed).

• Specifies, develops, and maintains integrations using Workday tools (Studio, EIB, API/web services) and ensures data integrity across systems, in coordination with the Workday Support Services consultant (as needed).

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

Education, Training and Experience Guidelines

• Bachelor’s Degree in Information Systems, Finance/HR Information Systems Management, Computer Science, Business Administration, Public Administration or a related field.

• Five (5) years of full‑time experience administering, configuring, or supporting enterprise systems; Workday experience strongly preferred.

• Project management and change management leadership experience required.

• One additional year of full‑time experience may substitute for 30 semester hours of required education, up to two (2) years.

Knowledge of:

• Enterprise configuration, business processes, integrations, security architecture, and reporting frameworks.

• Advanced tools and methodologies for enterprise systems analysis and technical design.

• Computer networks, servers, relational databases, cloud and web‑based applications, and enterprise software environments.

• Project management best practices and techniques.

• Change management communication strategies, training methodologies, and user‑adoption practices.

• Local government organizational structures, business functions, budgeting, public service delivery, and regulatory requirements.

• Contemporary trends, research, and best practices in information technology and ERP systems.

Skill in:

• Leading technical staff, system stakeholders, and cross‑functional teams, including individuals who are not direct reports.

• Exercising judgment, diligence, and responsibility when supporting mission‑critical systems.

• Analyzing complex business processes and translating them into detailed technical specifications.

• Designing, documenting, and supporting integrations and system architecture.

• Developing training materials, communication plans, and user‑friendly documentation.

• Providing outstanding support and guidance to technical and non‑technical users.

• Writing clear technical documentation and communications tailored to diverse audiences.

• Managing workload, prioritizing tasks, and delivering timely project outcomes.

• Troubleshooting system issues, conducting root‑cause analysis, and ensuring audit compliance.

• Establishing and maintaining effective working relationships with peers, clients, vendors, and community members.

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

Certifications preferred: Workday certifications preferred but not required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls may be required.

Hiring Range: $87,539.92 - $109,657.60, annually.