HR Systems & Operations Analyst (UKG)

We are seeking a detail-oriented, analytical, and proactive HR Systems & Operations Analyst to support our Human Resources team through HRIS management, data analytics, reporting, and process improvement. This role serves as a subject matter expert on HR data, translating employee lifecycle information into actionable insights that support informed decision-making, operational efficiency, and organizational objectives.

Working collaboratively with HR, IT, Finance, and other business stakeholders, the HR Systems & Operations Analyst will maintain data integrity, develop meaningful reports and dashboards, identify opportunities for process improvement, and help ensure HR systems and practices remain accurate, efficient, and compliant.

In addition to HR systems and analytics, this position supports core HR operations, including employee lifecycle transactions, driver qualification, unemployment claims, and mileage reimbursement administration. The ideal candidate combines strong technical and analytical skills with a practical understanding of HR processes, a commitment to confidentiality, and the ability to balance multiple priorities in a dynamic environment.

Key Responsibilities

HRIS Management, Data Analytics & Reporting

• Serve as the subject matter expert on HRIS data structures, fields, and relationships, ensuring employee records are accurate, complete, and compliant with company policies and applicable regulations.
• Manage day-to-day HRIS data operations, including data validation, routine audits, troubleshooting discrepancies, and resolving data quality issues.
• Develop, test, and maintain HR reports, dashboards, and metrics to monitor key workforce trends, including turnover, headcount, compensation, and time-to-fill.
• Conduct compensation analysis to support annual merit cycles, pay plan changes, and other compensation-related initiatives.
• Analyze HR data and present findings and recommendations to HR leadership to support strategic planning and informed decision-making.
• Build strong working relationships across all levels of the organization to understand reporting needs and deliver useful, actionable insights.
• Develop and maintain documentation, including data definitions, standard reporting procedures, and user guides.
• Identify opportunities to streamline HR processes and improve efficiency through better use of HR systems, data, and analytics.
• Escalate data quality concerns, reporting enhancements, and resource needs to HR leadership for review and prioritization.

HR Operations & Employee Lifecycle Support

• Process employee lifecycle transactions in UKG, including onboarding, new hire paperwork, Form I-9 completion, orientation, position and pay changes, merit increases, and terminations.
• Ensure new hires are accurately entered into required systems and are fully set up for a successful first day.
• Support the administration and maintenance of employee records and HR processes, ensuring timely and accurate processing.
• Assist with mileage reimbursement administration and reporting, partnering with Finance to reconcile HR data and resolve discrepancies.
• Partner with HR leadership to monitor changes in employment laws across multiple states and help maintain compliant HR processes and system configurations.

Driver Qualification & Regulatory Compliance

• Coordinate driver qualification requirements for Company drivers, including motor vehicle record (MVR) reviews, Department of Transportation (DOT) qualification files, drug testing, and pre-employment background checks.
• Support compliance with applicable Department of Transportation and Federal Motor Carrier Safety Administration (FMCSA) requirements, as applicable to Company operations.
• Respond to unemployment claims and employment agency requests accurately, thoroughly, and within required deadlines.
• Maintain strict confidentiality of employee personal, compensation, medical, and drug testing information in accordance with Company policies and applicable laws.

Qualifications & Experience

Required Qualifications

• Bachelor’s degree in Human Resources, Business, Information Systems, or related field, or equivalent combination of education experience
• 3+ years of HRIS/HR operations or HR data/reporting experience required
• Microsoft Office 365 experience required, including moderate to advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas, data analysis)
• Preferred: UKG report-writing experience; SQL or Power BI; knowledge of DOT/FMCSA driver qualification requirements (including the Drug & Alcohol Clearinghouse) and Form I-9/E-Verify
• Strong analytical, problem solving, decision-making, and organizational skills with attention to detail
• Strong communication skills with the ability to deliver an effective message both verbal and written, including translating data into a clear narrative for non-technical audiences
• Ability to work independently with minor direction and in a team environment, interfacing effectively with various departments and employees
• Proactive and adaptable, with a positive approach to changing priorities
• Ability to handle highly confidential information with discretion and integrity. Advanced working knowledge of HR processes, technology, and data analysis methods, with the ability to establish standards and best practices related to HR data reporting and governance
• Must be able to successfully pass all Company required testing such as criminal background check, drug testing, and any other vetting the Company deems necessary

Physical Requirements & Work Environment

• Work is primarily performed in an office environment.
• Prolonged periods of sitting and working at a computer are required.
• Ability to communicate effectively in person, by phone, and through virtual platforms.
• Occasional lifting of items weighing up to 15 pounds.
• Occasional travel to Company locations may be required.