People Technology Analyst (Workday)
Finish Line
About the role
Configure and support Workday Core HCM, Recruiting, Time, and Learning, including business processes, security, EIBs, reports, and data audits. You’ll act as a Tier 2 escalation point, resolve root causes, guide HR users, and support biannual R1/R2 releases through testing and deployment readiness. The role requires a related bachelor’s degree and 2–4 years of HRIS experience, or equivalent education and experience, plus occasional travel of up to 10%.
The People Technology Analyst is a key technical role that lives within the JD North America People Regional Business Services model. The Regional Business Services function is responsible for supporting all US businesses within the JD Group, including JD Sports, Finish Line, Finish Line Macy’s, Shoe Palace, Nice Kicks, Downtown Locker Room (DTLR), and Hibbett. This role executes HRIS (Human Resources Information Systems) duties; primarily Workday products, technology, and strategy execution with strong systems knowledge, cross-functional partnerships, and being an advocate for the end user. The People Technology Analyst aids in implementation, business processes, process improvement, feature enhancements, security administration, and reporting that lead to a more effective and efficient organization. This individual should effectively exhibit JD Finish Line’s core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do while performing the following main duties:
- Configure, maintain, and support Workday HCM modules (Core HCM, Recruiting, Time, and Learning)
- Execute business process configurations, condition rules, calculated fields, and security assignments
- Troubleshoot and resolve system issues, defects, and user-reported incidents in a timely manner
- Support mass data loads (EIBs), data corrections, and system updates
- Serve as a Tier 2 escalation point for complex system and process issues
- Analyze root causes and implement long-term fixes vs temporary solutions
- Monitor ticket trends to proactively identify systemic issues or training gaps
- Identify opportunities to improve system functionality, streamline workflows, and reduce manual effort
- Support the execution of process standardization across fascias
- Document and maintain standard operating procedures (SOPs)
- Identify repetitive tasks that can be automated or enhanced through technology
- Maintain high standards of data accuracy and integrity within Workday
- Perform data audits, reconciliations, and validation checks
- Support reporting needs by building and maintaining Workday reports, Dashboard, and Data extracts
- Participate in Workday bi-annual release cycles (R1/R2)
- Execute functional testing, regression testing, and defect tracking
- Validate system changes and ensure business readiness prior to deployment
- Support documentation of test scripts and results
- Provide day-to-day guidance to HR users and business stakeholders
- Maintain accurate documentation for Configuration, Business processes, Known issues, and resolutions
- Stay current on Workday functionality, release, and best practices
- Other duties and projects as assigned
Required Education and/or Experience:
Bachelor's degree in a related field and at least 2-4 years of related HRIS experience, or equivalent education and/or experience. Experience in systems management and reporting tools, ideally within the Workday HCMS, is required. Knowledge of HR processes and terminology to understand and deliver upon business objectives must be present.
Required Computer and/or Technical Skills:
Should have basic to intermediate knowledge and abilities with Google Suite or Microsoft Suite; intermediate to advanced knowledge of Excel/Sheets and BI tools. Experience with Workday HCM, Security, Business Processes, Configuration, and Integrations.
Experience preferred, but not required, in Workday modules such as Recruiting, Expense, Performance Management, Payroll, Benefits, and Compensation Management.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit for more than 6 hours per shift
- Use hands to touch, handle, feel and type
- Reach with hands and arms
- Talk and/or hear
- Walk or move from one location to another
- Periodically may need to climb, balance, stoop, kneel, or crouch
- Lift and/or move from 10 pounds occasionally
- Punctuality and regular attendance consistent with the company’s policies are required for the position.
- The average work week is 40-50 hours, which can vary depending on business need.
- The work environment for this position is a moderately noisy office setting.
- Travel may be required occasionally, likely no more than 10% of time.