Team Resources Analyst (Workday)

The Team Resources Analyst is the department's systems and data seat. This role administers Workday, keeps Team Member data accurate, builds the integrations that connect Workday to the payroll provider and other systems, and turns the department's data into reporting leadership can act on. It also serves as the department's point of contact for system needs — evaluating tools, troubleshooting issues, and supporting the HR Business Partners, Benefits and Compliance, and Business Operations as they work inside those systems.

Principal Job Responsibilities:

• Serves as the department's primary administrator for Workday, maintaining configuration, business processes, security, organizational structures, supervisory orgs, and cost centers

• Maintains data integrity through regular audits and reconciliation, and enters, updates, and maintains Team Member data accurately and confidentially

• Supports employee lifecycle transactions in the system, including hires, terminations, transfers, and job changes

• Supports system functionality across Recruiting, Core HCM, Benefits, Absence, Talent Management, Compensation, and Time Tracking

• Builds, maintains, and troubleshoots integrations between Workday and internal or third-party systems, including the outsourced payroll provider, and monitors them for errors

• Serves as the department's point of contact for system needs, evaluating tools and recommending solutions to the Director of Team Resources

• Generates and distributes standard reports and fulfills ad hoc data requests for the department and Lead Team

• Analyzes people data and prepares reporting on headcount, turnover, compensation, and other department metrics

• Provides timely support to Team Members and managers with system questions, troubleshoots issues, and resolves tickets

• Maintains system help text, job aids, benefit enrollment instructions, and Learning courses

• Manages testing for system releases, open enrollment, and new initiatives

• Partners with Information Technology on data governance, security standards, and access administration

• Processes employment verifications for mortgage loans, legal inquiries, and government agencies

• Maintains confidentiality of Team Member data and follows Gateway's access, retention, and privacy policies

• Is present and serving at weekend services and churchwide events as the ministry calendar requires

• Performs other duties as assigned.

As a member of the Gateway Church team, this position is expected to support, recruit, and develop Serve Team members, and to serve alongside the broader team as ministry and organizational needs arise.

General Skills & Qualifications:

• A clear passion for Jesus and a strong biblical foundation

• Strong working knowledge of Workday or a comparable HRIS, including configuration and business process design

• Able to build and troubleshoot system integrations and diagnose data exchange errors

• Strong analytical skills, with the ability to turn people data into clear reporting and recommendations

• Advanced proficiency with Excel and reporting tools

• Able to explain system procedures, train users, and write job aids and process guides

• Excellent organizational skills and attention to detail, particularly with data accuracy

• Ability to act with integrity, professionalism, and confidentiality

• Able to work independently and prioritize across competing system and reporting requests

• Excellent verbal and written communication skills

Education/Certification(s):

• Bachelor's degree in Human Resources, Information Systems, Business, or a related field, and three or more years of HRIS administration or people analytics experience — required

• Hands-on Workday administration experience, including reporting and integrations — required

• Workday certification, or prior experience supporting a payroll or HRIS transition — preferred

General Physical Requirements:

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. While performing the duties of this position, the employee is regularly required to:

• Sit or stand for extended periods of time

• Occasionally kneel or crouch

• Frequently lift and/or move up to 10 lbs.

• Occasionally lift and/or move up to 25 lbs.

Employment Requirement: Must be a member or become a member of Gateway Church upon employment.