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Package Consultant 3 (SuccessFactors)

Infosys$106k-$167k / yr

Multiple Locations (United States)On-site
  • California
  • Colorado
  • District of Columbia
  • Illinois
  • Maryland
  • Massachusetts
  • Minnesota
  • New Jersey
  • New York
  • Vermont
  • Virginia
  • Washington

About the role

TL;DR

Serve as the primary onshore contact for HR users and stakeholders, handling Employee Central tickets, configuration, data loads, and support documentation. You’ll troubleshoot integrations with Recruiting, Onboarding, Compensation, Time Off, and PMGM, while supporting complex ERP architecture, migrations, security, and performance work. A bachelor’s degree or equivalent experience is required, along with U.S. work authorization without employer sponsorship; relocation or travel may be needed.

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below:

  • Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards

  • Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis

  • Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team

  • Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity

  • Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives throughs audits, to uphold security protocols and industry standards

  • Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Your contribution to the team:

  • Expertise in ERP systems, architecture, and advanced customization techniques

  • Ability to design complex integration solutions and guide large-scale data migrations

  • Proactive problem-solving to streamline complex requirements

  • A strategic mindset to align technical solutions with business goals and market trends.

  • Deep understanding of compliance requirements, security protocols, and performance optimization methodologies

  • Sector specific expertise for high quality project delivery

Required Skill and Experience

  • Handle day-to-day incident, service request, and problem tickets related to Employee Central

  • Act as the primary onshore contact for HR business users and stakeholders

  • Manage EC configuration (Foundation objects, business rules, workflows, event reason derivations, data models).

  • Diagnose and troubleshoot issues related to: EC ↔ Other SF modules (Recruiting, Onboarding, Compensation, Time Off, PMGM, etc.)

  • Support data loads (Import/Export) using templates and business rules.

  • Maintain support documentation, SOPs, and knowledge articles

Preferred Skill and Experience

  • Strong Client Facing experience, great communication and presentations skills.

Additional Required Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

  • This position may require relocation and/or travel to work/project location.

  • Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details

Estimated annual compensation range for this role will be as follows:
In CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA, VA: $114,000 to $167,000
In Washington, DC: $106,000 to $147,500

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

  • Medical/Dental/Vision/Life Insurance

  • Long-term/Short-term Disability

  • Health and Dependent Care Reimbursement Accounts

  • Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)

  • 401(k) plan and contributions dependent on salary level

  • Paid holidays plus Paid Time Off

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