Solution Architecture Specialist - UKG

The Solution Architecture Specialist - UKG serves as the primary technical and functional expert for UKG Pro Workforce Management and related HR technology solutions. This role is responsible for designing, implementing, and optimizing workforce management systems and integrations that support scheduling, timekeeping, absence management, and workforce analytics processes. The Specialist partners with HR, IT, and business leaders to translate strategic objectives into scalable, efficient system designs and configurations that enhance employee experience and business performance.

This position requires deep expertise in UKG Pro Workforce Management modules such as UKG Pro Absence, UKG Pro Advanced Scheduling, UKG Pro Workforce Management (Hourly), UKG Pro Accruals, UKG Pro Timekeeping Hourly, and UKG Pro Workforce Management Analytics, along with a strong understanding of HRIS best practices, data governance, and system integrations — including integration with SAP Employee Central (EC) and Employee Central Payroll (ECP). Experience with SSO and Microsoft Entra ID integration is preferred, and knowledge of Zaddons or other shift bidding solutions is a plus. The ideal candidate is both a technical problem solver and a strategic advisor—able to drive innovation, streamline HR processes, and ensure system reliability and compliance across the global HR ecosystem.

Responsibilities

• Application Support and Maintenance: Oversee day-to-day operations of assigned applications, ensuring they function efficiently. Handle application configuration, updates, and user access management.

• Troubleshooting and Problem Resolution: Diagnose and resolve application-related issues, collaborating with end-users, development teams, and vendors as needed.

• Performance Monitoring and Optimization: Monitor application performance metrics, identify bottlenecks, and implement performance improvements to maintain system efficiency.

• Documentation and Reporting: Create and maintain documentation for applications, including workflows, troubleshooting guides, and support procedures. Regularly report on application performance and usage.

• Troubleshooting and Debugging: Ability to diagnose issues in software and systems, with experience in using monitoring and logging tools.

• Act as SME for the implementation of the module, hosting video conference calls, workshops, and other meetings as needed.

• Change Management: Work within established processes to implement application changes, updates, or upgrades, including testing and validation to minimize disruption.

• Collaboration with Development Teams: Coordinate with developers, architects, and other stakeholders to ensure application integration aligns with organizational goals and technology standards.

• Software Development Lifecycle (SDLC): Familiarity with SDLC methodologies, including Agile, DevOps, and Waterfall approaches, as they apply to application deployment and updates.

• Run regular audits and QA testing to ensure the application is functioning as required.

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field.

• Minimum of 5 years of experience with UKG Pro Workforce Management (WFM), including UKG Pro Absence, Advanced Scheduling, Accruals, Timekeeping (Hourly), and Workforce Management Analytics.

• Demonstrated experience integrating UKG Pro WFM with SAP SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP).

• Experience with Single Sign-On (SSO) and Microsoft Entra ID integrations preferred.

• Knowledge of Zaddons or similar shift bidding and workforce scheduling solutions is a plus.

• Strong understanding of enterprise IT systems, solution architecture, system integrations, and technology implementations.

• Knowledge of system design, development, implementation, testing, and ongoing user support principles and practices.

• Familiarity with project management methodologies, including requirements gathering, implementation planning, and stakeholder communication.

• Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively across technical and business teams.

• Ability and willingness to travel domestically and internationally as required is essential for this position.

Physical Requirements/Working Conditions

• Ability to perform the essential functions of the position in office, remote, and operational environments, with or without reasonable accommodation.

• Ability to regularly use standard office technology, including computers, phones, and virtual collaboration platforms.

• Ability to communicate effectively, both verbally and in writing, with individuals and groups in virtual and in-person environments.

• Ability to collaborate with global teams across multiple time zones.

• Domestic and international travel is required to support system implementations, project deployments, stakeholder meetings, and business operations.

• Ability to work in and move throughout office, airport, and operational environments as necessary to perform the essential functions of the position, with or without reasonable accommodation.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!

• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!

• Need quality medical care? Multiple options for both full and part-time employees!

• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!

• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!

• Want to invest in your future? 401k program offered!

• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Compensation Disclaimer

The anticipated annual base salary range for this position is $90,000 to $126,000. For positions performed in California, New York, New Jersey, Washington, Massachusetts, and Virginia, the anticipated annual base salary range is $90,000 to $144,000, in accordance with applicable pay transparency laws.

Actual compensation will be determined based on a variety of factors, including, but not limited to, the candidate's skills, qualifications, experience, education, certifications, internal equity, geographic location, and applicable business considerations. This salary range represents the anticipated base salary only and does not include any potential bonus, incentive compensation, or other forms of compensation.

In addition to base salary, Worldwide Flight Services (WFS) offers eligible employees a comprehensive benefits package, which may include medical, dental, vision, life insurance, disability coverage, retirement savings plans, paid time off, and other employee benefits. WFS reserves the right to modify compensation and benefits programs at any time, consistent with applicable law.