Coordinator, HR Technology (Workday)
Panera Bread$49k-$58k / yr
About the role
Support internal and external Workday users through tier 1 phone, email, and ServiceNow inquiries, with a 24-hour service-level agreement. You’ll analyze and audit data, build reports, test new processes, and maintain user guides while managing competing requests. Two to three years of HR technology or systems experience is required. Pay is $48,546 to $58,275 annually.
Responsibilities:
Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
Analyze, validate, and audit system data.
Identify and recommend process improvements to better meet the needs of the business.
Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
Work cross-functionally with internal and external customers to gather data needed to support the business.
Assist in ongoing document retention and file retrieval.
Complete system testing of new processes.
Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
Create and maintain HR Technology process and user guide documents.
Build and update system reports as requested by our end-users.
Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
Perform other related duties as assigned.
Qualifications:
High School Diploma or equivalent required, Bachelor's degree preferred.
Two to three years of HR Technology or other systems-related experience required.
Experience with Workday preferred.
Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
Highly detail-oriented, analytical, and self-motivated.
Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
Ability to align work with strategic goals and adjust to changing priorities.
Ability to maintain strict confidentiality.
Ability to identify and resolve problems in a timely, effective manner.
Strong Microsoft Office skills.
Competitive pay $48,546 - $58,275 annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.