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Oracle HCM Cloud Helpdesk Consultant

Version 1

United KingdomHybrid

About the role

TL;DR

Active SC clearance is required, with hybrid working and occasional travel to your nearest base office. Lead the design, configuration and delivery of Oracle Fusion Help Desk across case management, routing, queues, SLAs, escalations and knowledge management, working with Core HR and technical teams. You’ll run workshops, advise clients, and take solutions through testing, deployment and transition to support.

YOU MUST BE ACTIVELY SC CLEARED

Shape the Future of Employee Service Delivery with Oracle HCM Cloud

We're looking for an experienced Oracle HCM Cloud Help Desk Consultant to join a high-profile programme delivering modern, employee-centric HR service solutions within a secure and complex enterprise environment.

This is an opportunity to play a leading role in the design, configuration and delivery of Oracle Fusion Help Desk, helping organisations transform how they support and engage their workforce.

You'll work closely with business stakeholders, HR teams, architects and technical specialists to deliver best-practice Oracle HCM solutions that make a tangible impact on employee experience.

Why This Role?

You will:

  • Lead the design and delivery of Oracle Fusion Help Desk solutions on significant transformation programmes.
  • Influence HR service delivery strategies and advise clients on Oracle leading practices.
  • Work across the wider Oracle HCM landscape, including Core HR and employee lifecycle processes.
  • Collaborate with senior stakeholders in complex, enterprise-scale environments.
  • Join a team that values innovation, quality delivery and continuous learning.

What You'll Be Doing

You will:

  • Leading workshops and advising clients on Oracle Fusion Help Desk best practices.
  • Designing and configuring Help Desk functionality including case management, routing, queues, SLAs, escalations and knowledge management.
  • Ensuring Help Desk solutions align with wider Oracle HCM and Core HR processes.
  • Working closely with integration and technical teams to support seamless end-to-end processes.
  • Demonstrating solutions to stakeholders and driving requirements through to implementation.
  • Supporting testing, defect resolution, deployment and transition into support.
  • Building trusted client relationships and providing functional leadership throughout delivery.

Qualifications

What We're Looking For

You will have:

  • In-depth hands-on experience implementing Oracle Fusion Help Desk.
  • Proven expertise across design, configuration, testing and deployment.
  • Deep understanding of service requests, assignment rules, SLAs, escalations, queues and agent functionality.
  • Experience delivering Oracle HCM projects through the full project lifecycle.
  • Strong workshop facilitation and stakeholder management skills.
  • Understanding of Core HR and the wider Oracle HCM ecosystem.
  • Excellent communication skills and the ability to translate business requirements into practical solutions.

Desirable Experience

  • Oracle Fusion Core HR and wider HCM modules.
  • Oracle Integration Cloud (OIC).
  • HR shared services or employee service delivery environments.
  • UK public sector programmes.
  • Oracle Cloud HCM certifications.
  • CIPD or service management qualifications.

Benefits include:

  • Quarterly performance-related profit share
  • Hybrid / Remote working flexibility
  • Pension, private healthcare, life assurance cover
  • Certified Great Place to Work for 10+ years running

This is hybrid based with occasional travel to your nearest base office.

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